Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024
Nice big room and very clean. It will be much better when the road work is finished.
Comment from Hotel Management
19 Feb 2024 by Parleen, Hotel Management
Dear Colin, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
by A verified traveler
Posted 2 Jan 2024
Friendly and helpful staff, good customer service
Comment from Hotel Management
26 Jan 2024 by Parleen, Hotel Management
Dear David, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager
by A verified traveler
Great value for money hotel in Hanoi
Posted 11 Dec 2023 on HotelsI was so surprised when I arrived in this hotel. Considering the cheap price I paid, I wasn't expecting a very nice hotel. I was very wrong. The suite was spacious and clean, the facilities were great and the staff were friendly and helpful. I will definitely stay here again. Hopefully I can stay for longer next time.
Comment from Hotel Management
14 Dec 2023 by Parleen, Hotel Management
Dear Natasha, Thank you so much for your review of Somerset West Point.I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager
by A verified traveler from Carpinteria
Posted 27 Nov 2023
Property was nice and clean. Just the construction around the property was not good.
Comment from Hotel Management
14 Dec 2023 by Parleen, Hotel Management
Dear Adriana, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kindest RegardsParleen KaurGeneral Manager
by A verified traveler
Posted 25 Aug 2023
Been here multiple times before; nice, clean, and spacious rooms; came back because of location; place was undergoing renovation for a Korean bbq restaurant; breakfast buffet was good for a short stay but limited for any stay beyond a few days.
Comment from Hotel Management
28 Aug 2023 by Ly Tran (Mrs) /Operations Manager., Hotel Management
Dear Mr. Trung,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment for our dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at our property in the near future.With Kindest Regards,Ly TranOperations Manager.
by A verified traveler
Posted 4 Jan 2023 on Hotels
The place is comfortable and clean
Comment from Hotel Management
11 Jan 2023 by Ms. Tran Thi An Ly - Operations Manager , Hotel Management
Dear Ms. Yen Yuin,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi!We are happy to have met your expectations in service and quality standards.Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property.Receiving such feedback from our resident motivates us to further improve our commitment to delivering good service.Yours Sincerely,
by A verified traveler
Posted 18 Sep 2022 on Hotels
Comment from Hotel Management
28 Sep 2022 by Jennifer Nguyen- Guest Service Manager., Hotel Management
Dear Sir/ Madam,Thank you very much for your good comment. We appreciate very much. Best Regards.
by A verified traveler
Posted 15 Jan 2020 on Hotels
Comment from Hotel Management
16 Jan 2020 by Nguyen My- Guest Service Manager., Hotel Management
Dear Christine,
Thank you for your positive feedback. We truly appreciate it. Have a great day ahead!
Best Regards.
by A verified traveler
Posted 6 Jan 2020 on Hotels
by A verified traveler
Posted 20 Dec 2019
Comment from Hotel Management
24 Dec 2019 by Nguyen My- Guest Service Manager., Hotel Management
Dear Sir/Madam,
Thank you so much for sharing the experience of your recent visit to Somerset West Point.
Please accept our sincere apology for the inconvenience caused to you during your stay with us.
As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations?
Once again, we apologize for the disappointment of your stay with us. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better.
Best Regards.
