Ratings based on 232 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
Not walkable to city but if you’d like to explore the Hanoi more broadly it is a fantastic location. Big spacious suite with office to work from, cafe downstairs in the building. Staff are so polite, helpful and friendly. Would definitely stay again
Comment from Hotel Management
11 Mar 2024 by Ngoc, Hotel Management
Dear Mr./ Ms. DanielThank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Hoa Binh Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Yours sincerely,
by A verified traveler
Posted 23 Nov 2023 on Wotif
Good all round property with friendly staff.
Comment from Hotel Management
27 Nov 2023 by Andrew, Hotel Management
Dear…..Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,
by A verified traveler from Klang
Posted 9 Sep 2023
Convenient
Comment from Hotel Management
11 Sep 2023 by Tony, Hotel Management
Thank you for your feed back. We hope to welcome you back in the furture
by A verified traveler
Posted 30 Jun 2023 on Hotels
Comment from Hotel Management
4 Jul 2023 by Andrew, Hotel Management
Dear Mr Derek,Thank you for staying with us, we received your review.We hope to see you again in our Somerset Hoa Binh.Best regards.
by A verified traveler
Posted 27 Dec 2022
Very good location, convenient!
The kitchen is a bonus
Comment from Hotel Management
30 Dec 2022 by Tammy, Hotel Management
Dear Michael,Thank you for staying uiwth us and review our property. We are delighted that you like our location and kitchen facility. We look forward to welcome you back.Warmest regards,Tammy
by A verified traveler
Great medium term
Posted 20 Jul 2020 on HotelsGreat apartment, plenty of shops close y to make this a very pleasant medium term stay for 6+ weeks.
Comment from Hotel Management
27 Jul 2020 by Tammy, Hotel Management
Dear Jonathan,
Thank you for review our property and give us perfect score. We are delighted that you like our apartment and surrounding facilities. We look forward to welcome you back during your next trip to Hanoi.
Warmest regards,
by A verified traveler
Posted 11 Nov 2019
Great amount of space. A bit dated but overall very good and would stay again. Better room than the Hilton downtown that I'm at now.
Comment from Hotel Management
11 Nov 2019 by t, Hotel Management
Dear sir/madam,
Thank you very much for staying with us. We are delighted that you like our space and you prefer us than the Hilton. We appreciate your evaluation and we look forward to welcome you back.
Warmest regards,
Tammy
by A verified traveler
Posted 9 Nov 2019
Comment from Hotel Management
11 Nov 2019 by t, Hotel Management
Dear sir/madam,
Thank you very much for staying with us and giving us perfect score. We appreciate it and we look forward to welcome you back.
Warmest regards,
Tammy
by A verified traveler
Posted 26 Oct 2019
Comment from Hotel Management
1 Nov 2019 by t, Hotel Management
Dear sir/madam,
Thank you for staying with us and give us perfect score. We appreciate your review and we look forward to welcome you back.
Best regards,
Tammy
by A verified traveler
Posted 3 Sep 2019 on Hotels
Comment from Hotel Management
8 Sep 2019 by Tammy, Hotel Management
Dear sir/madam,
Thank you very much for taking your time to review our property and give us perfect score. We appreciate your feedback. We look forward to seeing you again.
Warmest regards,
Tammy Tran
