Ratings based on 481 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
On no planet is this a 4 star hotel. I would say it’s a 2 at best. The door men don’t even look at you when you come in and out. The showers were covered in mould. The extra comforters and blankets in the room were covered in somebody else’s black hair. When we asked for a third one they brought us a mattress pad covered in yellow stains. The fitness center door was broken and it was super hot inside. The air conditioner didn’t work the first day. The wifi was terrible throughout the hotel. Just an all around terrible experience. Additionally Expedia was of no help in dealing with any of it. I won’t be using Expedia again and definitely would never stay at this hotel again.
by A verified traveler
Posted 12 Apr 2024
Bathroom was very outdated and required more cleaning. The shower itself did not work as intended with the shower head. Mould on the floor.
It was very noisy every night from both outside and from the room next door (partially because we had a an interconnecting door to the next room which was inconvenient).
As we checked out they charged us for bottled water that was used?! Never stayed in a hotel that charged you for using bottled still water and on the mini fridge price list this was not stated.
Overall this hotel is not very good and we most definitely will not be staying here again.
by A verified traveler
Posted 21 Mar 2024
by A verified traveler
Posted 6 Feb 2024 on Hotels
Hotel was very central located, we were not impressed that they forgot to make our room.
by A verified traveler
Posted 25 Nov 2023
Even though I took a careful shower, the floor was completely soaked. I now understand why rubber sandals were provided. The power outlet in the room was loose and I had to move the TV and plug it in from the back to charge my phone. The room was large and good but not recommended for a price.
by A verified traveler
Central location in old quarter
Posted 13 Nov 2023 on Hotelsby A verified traveler
The pool needs a good clean!
Posted 30 Oct 2023 on Hotelsby A verified traveler
Posted 22 Oct 2023
Excellent location in the middle of old quarter, and the staff were really friendly and welcoming! The breakfast was nice and rooms a good size. The pool is ok, but it’s s shame the pool/rooftop bar wasn’t open - we ended up taking the beers from our mini bar to enjoy on the roof for sunset!
by A verified traveler
Posted 17 Oct 2023
Perfect area for being amongst it all ,room was nice an clean ,,they don’t replenish the fridge with water, beer etc ,,,if they did they would make heaps of etc money from it ,,,make a basket up too of chocolates,Chips ,etc ,people would buy it as sometimes can’t be bothered walking the streets to circle k ,looking for treats .needs to understand English a bit more if at front desk , Don’t promote pool bar ,if no pool bar false advertising ,
by A verified traveler
Posted 13 Sep 2023 on Hotels
A great location,good size room and very friendly staff would recommend.
Comment from Hotel Management
27 Sep 2023 by Lucas, Hotel Management
Dear Syd,It is our pleasure to receive your wonderful feedback! We are glad to know that our team members were able to fulfill your expectations and deliver a great experience. At Silk Queen hotel, guest satisfaction is our ultimate goal. Positive feedback like yours truly motivates us to work harder and bring comfortable moments to each and every guest.Thank you for staying with us! We hope to have the opportunity to welcoming you back in the nearest future.Best regards,
