Ratings based on 86 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2020
by A verified traveler from Glasgow
Posted 3 Mar 2020
Great location, breakfast was really good and staff were really helpful, would stay here again.
Comment from Hotel Management
4 Mar 2020 by Silk Collection Hotel and Spa Team , Hotel Management
Dear Our Beloved Guest ,
I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do.
Take care & Best Regards
Customer Services Department & Silk Collection Team
by A verified traveler
Posted 25 Feb 2020
The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Comment from Hotel Management
4 Mar 2020 by Silk Collection Hotel and Spa Team , Hotel Management
Dear Mr/ Ms. Anonymous,
I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do.
Take care & Best Regards
Customer Services Department & Silk Collection Team
by A verified traveler
Posted 14 Feb 2020
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night.
Breakfast is excellent and the staff are friendly and helpful.
Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Comment from Hotel Management
14 Feb 2020 by Chris DO, Hotel Management
Dear sir/madam,
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
by A verified traveler
Posted 14 Feb 2020
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
Comment from Hotel Management
14 Feb 2020 by Chris Do, Hotel Management
Dear sir/madam,
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
by A verified traveler
Posted 7 Feb 2020
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Comment from Hotel Management
11 Feb 2020 by Chris Do, Hotel Management
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
by A verified traveler
Posted 4 Feb 2020
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Comment from Hotel Management
11 Feb 2020 by Chris Do, Hotel Management
Thank you for staying Silk Collection hotel and spa! Apologies for your inconvenience.
We want to express our sincerest appreciation to you for having chosen our hotel Hanoi for your stay recently.
It’s a pleasure for us when having you as our guests.
Secondly, we also would like to apologize for all the inconvenience that you have had during the time stay at our hotel due to the room’s cleaning. We really apologies for the problem because our room cleanliness and have not checked carefully at your check-in time.
After receiving your information, I did meet the housekeeping and spa team to work out with their problems. That is a big lesson for them. They asked me to send an apology to you. I hope that you can accept our saying sorry even it is late. We promise you those same situations will never happen with other guests anymore. I hope our sincere would touch your heart. In the near future, we would love to show our effort if you have the chance to come back here with us.
After all, thank you for your kindness and big support. I wish you good health, success, and happiness.
by A verified traveler
Posted 29 Jan 2020 on Hotels
Comment from Hotel Management
11 Feb 2020 by Chris Do, Hotel Management
Dear Ms,
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
by A verified traveler
Posted 27 Jan 2020
Comment from Hotel Management
11 Feb 2020 by Chris Do, Hotel Management
Dear Ms,
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
by A verified traveler
Posted 25 Jan 2020
Comment from Hotel Management
11 Feb 2020 by Chris Do, Hotel Management
Dear Ms,
Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better.
Wish you all the best and happy life wherever you are, whatever you do.
Look forward to seeing you again in the near future.
Best regards!
