Ratings based on 98 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good value, great location
Posted 14 Mar 2020 on HotelsGreat staff, let me check in at 8am due to long flight.
First day I had a cold shower because no one mentioned the extra switch to turn on hot water.
Many cancellatins due to Corina and staff updated often.
Comment from Hotel Management
15 Mar 2020 by Ritz boutique hotel team, Hotel Management
Dear Kathy,
Thank you so much for your stayed with us. We are sorry for you got cold shower. Nomally, we turn on it any time. Our houseskeeping was forgot it when restarted. In that case, you should be call receiption in 24 hours will help you .
Hope you have good trip in Vietnam.
Kind regards,
by A verified traveler
Posted 3 Mar 2020
Very pleasant staff. Great breakfast included. Good location.
Comment from Hotel Management
3 Mar 2020 by Ritz boutuique hotel team, Hotel Management
Dear lovely guests,
Thank you so much for your stayed with us. Took your time help us to share your experience. For your complement to our staff.
Hope to welcome you back with us.
Kind regards,
by A verified traveler
Posted 15 Feb 2020
I’ve rated this place excellent in most categories because that what I felt it deserved. To be clear, this is Vietnam, but unless you want to pay 3 times as much, you’re not going to do any better. The charm and attraction of the place is around the staff most especially Lucy who really couldn’t do enough for us. She helped us out from the moment we arrived until even after we’d checked out, answered all our questions and even came down the road to help me order vegetarian food, and was always happy and communicative. The place is ‘faded’, shall we say, but large room, cable TV with some English channels, absolutely no noise, en suite (if you book that option), powerful shower, good breakfast with small cooked options supplemented by buffet style bread, fruit, drinks, etc. It’s set in a little side street not far from St Joseph’s Cathedral, with plenty of places to eat in the same street and nearby. It’s 10 minutes or less walking to the lake and the old quarter (with a million coffee places!). Bus 86 from the airport, get off at Hotel Melia (stop 9 - the conductor will tell you) then about 10 minute walk up. Bus is only 35000 Dong (about $1.50) and only stops 4 or 5 times so quite fast. Would we stay there again Wouldn’t look anywhere else!
Comment from Hotel Management
15 Feb 2020 by Ritz boutique hotel team, Hotel Management
Dear our beloved guest,
Thank you so much for your stayed with us. We are really appreciate for your kind feedback. You helped us to share your time, your experience in Ritz hotel and Hanoi vacation.
We look forward to welcoming from you soon.
by A verified traveler from Mt Shasta, Ca
Posted 14 Feb 2020 on Orbitz
Great people, great breakfast, super location all make the Ritz a fun and affordae place to hang out while visiting the old quarter in Hanoi.
Comment from Hotel Management
15 Feb 2020 by Ritz boutique hotel team, Hotel Management
Dear our beloved guest,
Thank you so much for your stayed with us. We appreciate your kind feedback and look forward come back with us soon.
Warm regards,
by A verified traveler
A fantastic place to stay
Posted 24 Apr 2019 on HotelsWhat an amazing place. The staff are so helpful. The food is excellent. Even when you are no longer a guest you are still treated as a guest - ordering taxis, giving us drinks. A great experience.
Comment from Hotel Management
24 Apr 2019 by lucy, Hotel Management
Thank you for staying with us during the time in Hanoi and your highly appreciation to our hotel as well! ^^
We would like to send the email to make sure that everything would be still great with you during your journey.
We wish you have had a wonderful trip in Hanoi and enjoyed our warm service at Ritz Boutique hotel as well.
We know that our hotel is small and new one so there are something being not perfect to you. That's why all our staff would like to focus on Customer Care Action to provide you perfect service and support you get satisfaction for all of the deal.
If you have a plan come back to Hanoi, please come back with us.
We hope can serve you again.
Thank you so much.
by A verified traveler
A real gem
Posted 27 Mar 2019 on HotelsI stayed at the Ritz Boutique for five nights in total, and what a pleasure it was. The hosts were friendly and hospitable, and really looked after me for the length of my stay.
My room was spacious, and the bed was comfortable. The bathroom was modern, and the shower had instant hot running water which was a delight.
I sampled the breakfast twice during my stay, and both times it was delicious.
To be honest, for the price they charge, I coudn't really fault this Hotel. I can thoroughly recommend it.
Comment from Hotel Management
27 Mar 2019 by Hotel team, Hotel Management
Dear Mr.Mark,
Thank you so much your review. Especially, we can know you enjoyed your during stayed in Ritz boutique hotel. All your complement for the room, breakfast, for all our staffs.
We always welcome you back with us soonest.
by A verified traveler
Posted 12 Mar 2019
Comment from Hotel Management
1 Apr 2019 by Hotel team, Hotel Management
Dear Sir/Madam,
Thank you so much for your time to wrote your review in Ritz boutique hotel. We are very curious how we can know you did not share for us your name how was your experience in our hotel what is making our service better in future.
Thank you !
Have a nice day
by A verified traveler from Hong Kong
Posted 20 Feb 2019
The room is big and convenient. The bathroom amenity should be placed in the bath room.
Comment from Hotel Management
20 Feb 2019 by Anna, Hotel Management
Thank you so muck for your stay with us and thank you for your review. we hope can serve you again when you come back to Hanoi.
by A verified traveler
Posted 15 Jan 2019
Comment from Hotel Management
16 Jan 2019 by HOTEL TEAM, Hotel Management
Dear Sir/Madam,
Thanks for was your stayed with us. Thank you so much take your time gave us exellent rewiew. We will share for all staff know you enjoyed our stayed. It like a big gift for us.
We always to welcoming back from you soon.
Have a nice day.
Warm regards,
by A verified traveler
Central location
Posted 6 Jan 2019 on HotelsThe staff was very welcoming and helpful with setting-up the AC and having a taxi ready for the airport after the stay.
Comment from Hotel Management
7 Jan 2019 by Hotel team, Hotel Management
Thank you so much for your staying with us. Take your time gave us review. Thanks for your complement for our staff and AC. We always to try improve our service it better each day.
We hope to welcome you back in Hanoi next time.
Have a nice day
