Ratings based on 113 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from canonvale
Posted 6 Apr 2024
Dining was at another location. No safe in our room, no chair. Broken PowerPoints, so one was Overloaded. No safety latch on door. No hanging facility. No bedside table. BUT was moved to another room which was much better. Staff were accommodating.
by A verified traveler
Le pire hôtel à Hanoi en trois ans
Posted 28 Jan 2024 on HotelsPas de chauffage la première nuit et chauffage insuffisant pour les 2 autres nuits. Climatisation veut dire contrôle de confort en chaleur ou froid. Ici la chaleur n’y était pas
by A verified traveler
Posted 23 Oct 2023 on Hotels
by A verified traveler
Posted 13 Aug 2023
To eat breakfast, you have to walk to other location, and the food were limited
by A verified traveler
Posted 6 Dec 2022
The staff were quite friendly and attentive to my and my friends’ needs. The laundry service is fantastic with a fast turn around time. They also helped me with a taxi to the airport which made things very simple and easy.
I was disappointed that my room did not have a water boiler, yet they had tea cups in the room.
by A verified traveler
Good Value, great staff.
Posted 3 Dec 2019 on HotelsExcellent location on a quieter street in Hanoi's Old Quarter. The staff was wonderful. The rooms were relatively spacious in comparison to other hotels in Vietnam. Great price for an Old Quarter hotel.
Comment from Hotel Management
6 Dec 2019 by Serendipity Hotel, Hotel Management
Dear our value guest. It is delightful to receive your beautiful feedback in terms of your stay with Hanoi Serendipity Hotel.. I will surely forward your feedback to all of the staff in order to make their day. We look forward to being of your service again in Hanoi very soon. All the best!
by A verified traveler
Great small hotel located in the Old Quarter.
Posted 9 Aug 2019 on HotelsThis hotel is in a perfect area of the Old Quarter. It is a small hotel located in a narrow side street. The room was very clean and staff was very helpful. The breakfast is good. The location was also very quiet. We were able to walk to most places we wanted to visit. I highly recommend this hotel. A great value
Comment from Hotel Management
10 Aug 2019 by Hanoi Serendipity Hotel, Hotel Management
Dear Charles. It is delightful to receive your beautiful feedback in terms of your stay with Hanoi Serendipity Hotel.. I will surely forward your feedback to all of the staff in order to make their day. We look forward to being of your service again in Hanoi very soon. All the best!
by A verified traveler
Perfect stay
Posted 5 Aug 2019 on HotelsI stayed for 2 days at the Serendipity Hotel during my stay in Hanoi and everything was perfect. Excellent location in old Hanoi, large, quiet and clean rooms. and above all a great staff. Their advice of restaurants and cafes are great, they only offer places frequented by Vietmamese, out of the tourist circuits . A highly recommend for a stay in Hanoi .
by A verified traveler
Pleasant hotel in a good location
Posted 8 Jul 2019 on HotelsWe stayed 2 nights in this hotel. The location is very central and you can reach many points well on foot. The staff is very friendly and the check-in was very fast. Also the breakfast fulfilled our expectation. The cleanliness of the rooms is very good. Can be recommended for a city trip of this kind. Thank you for the pleasant stay, hotel staff.
Comment from Hotel Management
8 Jul 2019 by Hanoi Serendipity Hotel, Hotel Management
Dear our beloved guest, Thank you so much for staying with us. We appreciate your feedback and look forward to have you back again soon. Best wishes!
by A verified traveler
Comfortable hotel very well located in the center.
Posted 26 Jun 2019 on HotelsPerfectly located in the heart of old Hanoi, close to the lake and shopping streets. Very comfortable and clean, silent at night .. perfect for resting an urban day The staff very available and smiling, speaks very good English. They are also great tips for restaurants or activities. We stayed for 2 nights, a faultless one. We recommend this hotel
Comment from Hotel Management
26 Jun 2019 by Hanoi Serendipity Hotel., Hotel Management
Dear our beloved guest, Thank you so much for staying with us. We are so sorry for the construction from the next door, This belongs to the next door building. This will be finished soon. We appreciate your feedback and look forward to have you back again soon. Best wishes!
