Ratings based on 5 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Check location!
Posted 18 Jan 2020 on HotelsCan’t really review this property as we didn’t end up staying here. The Actual location was 45 minute taxi out of Hanoi although map suggested it was central. We cancelled en route (with full refund from hotels.com) and booked elsewhere.
Comment from Hotel Management
19 Jan 2020 by Elena, Hotel Management
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Elena!
by A verified traveler
Posted 14 Jan 2020 on Hotels
Comment from Hotel Management
15 Jan 2020 by Elena, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Elena!
by A verified traveler
Posted 10 Jan 2020 on Hotels
by A verified traveler
wrongful description
Posted 26 Jan 2020 on HotelsIts 20 kilometers from where its said IT is in description and not clean. We checked out 1 hour after we checked in.
Comment from Hotel Management
26 Jan 2020 by Elena, Hotel Management
Hi, We are deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we are peculiar about and can not compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we will be taking this up and fixing it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Elena!
by A verified traveler
위치정보는 잘못되어 있지만 괜찮은 곳
Posted 17 Dec 2019 on Hotels위치정보가 잘못되어 있어요.
문묘 도보거리 아니예요. 호텔이름으로 길 찾으세요.
문묘에서 오토바이로 한시간 거리예요.
어쩌다보니 제일 좋은 방과 보통 방 둘다 묵었는데요,
특실은 한국 모텔급, 보통방은 장급수준.
인근에 그랩 오토바이로 10분거리 무료박물관 있고, 도보 10분거리에 큰 빈마트 있어요.
Comment from Hotel Management
19 Dec 2019 by Adiya, Hotel Management
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Adiya!
