Ratings based on 20 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Nhân viên lễ tân 10 điểm, em trang lễ tân luôn hỗ trợ tôi trong những lần tôi cần giúp. Cảm ơn!
Comment from Hotel Management
17 Jun 2024 by Nguyễn Thanh Tuấn, Mr. - Giám đốc Khách sạn, Hotel Management
Kính gửi Quý khách,Thay mặt khách sạn Mường Thanh Grand Hà Nội, chúng tôi xin gửi lời chào nồng nhiệt nhất đến Quý khách.Cảm ơn Quý khách rất nhiều vì đã lựa chọn khách sạn Mường Thanh Grand Hà Nội và cảm ơn vì đã đánh giá về khách sạn. Chúng tôi mong muốn sớm được đón tiếp và phục vụ Quý khách tốt hơn trong thời gian tới. Chúc Quý khách một ngày tốt lành!Nguyễn Thanh Tuấn, Mr.Giám đốc Khách sạn
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Mr.Nguyen Thanh Tuan - General Manager, Hotel Management
Dear Sir/Madam,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good score. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager
by A verified traveler
Luxury comfortable stay
Posted 19 Feb 2024 on HotelsFeels like luxury for sure. Really big sized rooms, comfy bed - had an amazing sleep. Breakfast was good - nothing amazing but definitely fine enough. Didn’t use the facilities (gym and pool) but looked lovely. Really nice and clean room, lovely bathroom and a tub!
Comment from Hotel Management
19 Feb 2024 by Mr.Nguyen Thanh Tuan - General Manager, Hotel Management
Dear Ms. Rebecca,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager
by A verified traveler
Posted 10 Feb 2024
location
Comment from Hotel Management
19 Feb 2024 by Mr. Nguyen Thanh Tuan - General Manager, Hotel Management
Dear Mr. Victor,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Mr. Nguyen Thanh Tuan - GM, Hotel Management
Dear Mr. Tien,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Mr.Nguyen Thanh Tuan - General Manager, Hotel Management
Dear Mr. Robert,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good commentation. We hope to welcome and serve you next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager
by A verified traveler
Posted 15 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Nguyen Thanh Tuan, Hotel Management
Dear Sir/Madam,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Based on your evaluation, we will improve the service to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan,General Manager
by A verified traveler
Posted 9 Apr 2021 on Hotels
Comment from Hotel Management
20 May 2021 by Linh Chi, Hotel Management
Warmest Greetings from Muong Thanh Grand Hanoi Hotel!
Thank you for your stay at our hotel! We highly appreciate your kind feedback.
We hope to welcome you in the near future!
Thank You & Best Regards!
by A verified traveler from london
Posted 24 Feb 2020
there was not anything i liked. staff was very friendly and helpful.
Comment from Hotel Management
2 Mar 2020 by Bich Phuong - Sales Supervisor, Hotel Management
Dear Sir/Madam,
On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.
Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Wish you have a nice day!
by A verified traveler
Faded Splendour
Posted 14 Jan 2019 on HotelsWe stayed here on two occasions during our trip to Hanoi. For both stays we were given a very spacious 3 bedroom apartment which exceeded expectations, but on closer inspection, although clean and comfortable, the decor was a bit tired and in need of updating. I can imagine the hotel as being very grand several years ago, but service was mixed. Whilst daytime reception staff were polite and helpful, the evening staff were much less so. Not very much English spoken. Breakfast was disappointing, whilst there appeared to be a wide selection of Asian choices, many were cold ( guests left the lids off the warming dishes) and not as appetising as the food we tasted elsewhere in Hanoi. Room service and the hotel restaurant, however, provided good quality meals.
Comment from Hotel Management
13 Jun 2019 by Thank you, Hotel Management
Dear Ms/ Mr,
Thank you for taking the time to give us your thought about your recent stay at Muong Thanh Grand Ha Noi hotel
It will be a pleasure for us to have another opportunity to serve you in the near future.
