Ratings based on 33 Verified Reviews
4.0 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024
Thank you for everything.
Comment from Hotel Management
21 Feb 2024 by Hoang, Hotel Management
Thank you so much !
by A verified traveler
Posted 6 Mar 2020
by A verified traveler from Australia
Posted 4 Jan 2020
Unfortunately check in took an extra hour - we had bags put into a different room whilst we wandered around to wait. I was asked at reception if I had contacted the owner because the apartments are privately owned, we were not aware of this. It worked out ok after a while . Owner of the room spoke no English and we were trying to communicate via giogle translatior. The apartment wasn’t as described- only a washing machine / no dryer and the area with a couple of lines to hang clothes were filled with owners towels and sheets. I removed some of them to make room. Kitchen area had no cutlery except for one knife and a spatula, two small plates for five people, only two cups but enough bowls. There was no twin sofa bed as listed , the owner had to provide a spare mattress for the floor. Some mould in bathroom and kitchen area , cupboards and drawers needed a good clean. After stating housekeeping was only done if requested- owner turned up three times during the stay when were out and washed towels but left no additional dry ones, Apartment is about 45 mins outside of the city , too far if booking tours as meeting spots are in the city ( old quarter) and getting a late taxi on return is tricky if five or more people are in a group. The owner made an effort to tidy the room but it wasn’t roomy enough for five people - two would be ok, there was only enough couch sitting area for three , an office chair was provided for us. Fairly tidy place but we were disappointed.
Comment from Hotel Management
4 Jan 2020 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A verified traveler
Posted 1 Jan 2020 on Hotels
Good
Comment from Hotel Management
8 Jan 2020 by Hoang, Hotel Management
Thank you so much
by A verified traveler
Posted 8 Dec 2019
So.. so....
But, don't have key in post box.
Difficult check in.
Comment from Hotel Management
9 Dec 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A verified traveler
Posted 8 Dec 2019
Very bad. Didn't keep promises. Don't have key. Don't picked phone
Comment from Hotel Management
9 Dec 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A verified traveler
Posted 8 Dec 2019
Really difficult check-in.
Don't have rokm key, can't communicate staff.
Comment from Hotel Management
9 Dec 2019 by Hoang, Hotel Management
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
4 Feb 2024 by Hoang, Hotel Management
Thank you so much !
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
21 Jul 2023 by Hoang, Hotel Management
Thank you so much. Hope to see you again next time
by A verified traveler
Posted 7 Mar 2023 on Hotels
Comment from Hotel Management
9 Apr 2023 by Hoang, Hotel Management
Thank you so much
