Ratings based on 221 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by Mien DO, Hotel Management
Dear Ms. Sandra, Thank you very much for your kind review. We do hope that we can be of service to you again in the future.
by A verified traveler
High expectations, low results
Posted 4 Feb 2024 on HotelsVery very very friendly and enjoyable staff that goes over and above to help with any request. The property was very comfortable. My ac broke, but was repaired the next day. The wifi signal to our room was very low and I could not use my laptop or phone wifi. It was fixed by the time we left. The bathroom was too small for one person, let alone two. I had to sit on the toilet sideway because there wasnt much room. The backsplash behind the sink, and the shower were dirty. The walls had chips out of the paint next to the bed that needed to be painted. And lastly, the room and bathroom lighting was placed in the wrong places and not bright enough to see you face in the mirrors.
by A verified traveler
Posted 26 Dec 2023 on Hotels
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Comment from Hotel Management
21 Mar 2024 by Mien DO, Hotel Management
Dear Ms. Jenny,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
21 Mar 2024 by Mien DO, Hotel Management
Dear Ms. Zen,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
28 May 2024 by Mien Do, Hotel Management
Dear sir/madam,Thank you very much for your precious feedback. Although we know there will be minor objective errors that make your trip not wholly perfect, we always try our best to give you a great experience at the hotel. We do hope that we can be your service again in the future.
by A verified traveler
MUST STAY IN HANOI!!!!!
Posted 24 Oct 2023 on HotelsI am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Comment from Hotel Management
25 Oct 2023 by From La Sinfonia Citadel Hotel and Spa, Hotel Management
Dear Mr. Randi LawsI hope you have a wonderful day. Your comment on our service after utilizing it makes us extremely happy. We truly appreciate all of your warm words and comments. Your input validates our efforts to continuously improve our services. Additionally, it is a genuinely good working day when we can make our guests feel at ease, serene, and relaxed while they are with us. We also hope to be able to welcome you to our hotel soon once more. You and Mr. Gardner are welcome, as are your relatives and close companions. Last but not least, maintain yourself well and earn more money so you may return to this place soon. Best Regards
by A verified traveler
Posted 19 Oct 2023 on Hotels
Comment from Hotel Management
21 Oct 2023 by From La Sinfonian Citadel, Hotel Management
Dear Mr. Roy RegoThank you for your comment, I am writing this message to ask you a question, what is your experience at our hotel? Is there anything that you are still not satisfied? Please let me know so I can upgrade my service to your expectations. Because I saw you rated us 8/10 on Expedia and I hope I can have your answer for that so I can improve myself. Thank you for reading
by A verified traveler
Boutique hotel
Posted 18 Oct 2023 on HotelsGreat stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Comment from Hotel Management
19 Oct 2023 by Sincere and deep thanks, Hotel Management
Dear Mrs. Kenna ChoThank you for your comment. On behalf of our hotel, we appreciate your comment, and all the kindness you gave us is our pleasure. I hope we can serve you again in the near future, and I also wish you and your family always be strong, have good health, and make a lot of money. Hope to see you soon.Best Regards
by A verified traveler
Posted 25 Sep 2023
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Comment from Hotel Management
26 Sep 2023 by Letter from La Sinfonia Citadel Hotel and Spa, Hotel Management
Dear Mr. Chak Ming Nathan LamThank you very much for your review. I hope you have a great day. My name is Vu (Mr.), and I stand for our hotel to say thank you. It is an honor to serve you and we are glad that you are satisfied with our services, which has tremendous meaning to our effort. In addition, we hope that in the near future, we can again serve you with all of the things we have and I do hope the next chance will be not only you but also your family can enjoy the stay in our hotel. Last but not least, I wish you and your family a good health, luckiness and successful in your life. Best regards
by A verified traveler
Posted 19 Aug 2023
Nice place location is okay.
Comment from Hotel Management
22 Aug 2023 by Loc Nguyen, Hotel Management
Dear Ms. Ashley,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.
