Ratings based on 475 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
it’s very clean and wel maintained
The garden is very beautiful.
The concierge was so so .
by A verified traveler
Posted 6 Apr 2024
Great Hotel. We didn’t wander the area but with all the things the hotel had to offer we didn’t want to leave.
by A verified traveler
Posted 18 Feb 2024
Great hotel in the middle of a great city. Excellent breakfast to kick off your day. Tremendously friendly staff at every interaction. Book it you won’t regret it!
Comment from Hotel Management
19 Feb 2024 by Tu Dang, Hotel Management
Dear Joseph,Thank you for having spent time sharing your review with us and we trust you had a memorable stay.Look forward to welcoming you back soon to Hanoi for another great experience at JW Marriott Hanoi.Best regards,Tu DangDirector of Rooms
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Tu Dang, Hotel Management
Dear Nancy,We thank you for your great review and look forward to welcoming you back soon to Hanoi.Happy New Year!Best regards,Tu DangDirector of Rooms
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Tu Dang, Hotel Management
Dear YOUJIN,We appreciate your time sharing your great feedback and we look forward to welcoming you back soon for another memorable stay in Hanoi.Best regards,Tu DangDirector of Rooms
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by Tu Dang, Hotel Management
Dear David,Thank you for having stayed at JW Marriott Hanoi and shared your great review.Looking forward to your return in the near future.Best regards,Tu DangDirector of Rooms
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by Tu Dang, Hotel Management
Dear Robert,Thank you for your great review and we are looking forward to your return, soon.Best regards,Tu DangDirector of Rooms
by A verified traveler
Posted 23 Sep 2023
Comment from Hotel Management
6 Nov 2023 by Tu Dang, Hotel Management
Dear Eugene C,Thank you for your share and we trust you had shared your feedback during your stay with us, which helped us to improve our service to serve you and our guests better in the future.Appreciate your time sharing and have a great week ahead.Best regards,Tu DangDirector of Rooms
by A verified traveler
Best In Hospitality Service
Posted 13 Aug 2023 on HotelsBest In Hospitality Service, was really good to see the good gestures by the hotel staff
Comment from Hotel Management
14 Aug 2023 by Tu Dang, Hotel Management
Dear Ajay,We appreciate your time to share your great stay experience at JW Marriott Hanoi recently and we hope you had time visiting our beautiful lakeside garden, dining in our restaurants.Wishing you a great week ahead and looking forward to welcoming you back for another memorable stay with us.Best regards,Tu DangDirector of Rooms
by A verified traveler
Good room but smell moldy
Posted 7 Aug 2023 on HotelsStaff are very helpful and polite. Room is nice, good view. Smell moldy,
Comment from Hotel Management
7 Aug 2023 by Tu Dang, Hotel Management
Dear Peter,Thank you for having shared your great feedback and we trust you had a relaxing stay at JW Marriott Hanoi.We regret to hear about your comment about the smell and we have had a meeting with our Housekeeping team sharing your feedback to ensure the improvement, we appreciate your time to share.Peter, wishing you a great week ahead and looking forward to welcoming you back soon to Hanoi.Best regards,Tu DangDirector of Rooms
