Ratings based on 231 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details!
The area is great - food and massage options are just a stone throw away.
There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it.
Will definitely recommend this hotel!
Comment from Hotel Management
18 Apr 2024 by Hieu, Hotel Management
Dear Mr/Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Hieu, Hotel Management
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip
by A verified traveler
Posted 16 Mar 2024
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Comment from Hotel Management
16 Mar 2024 by Hieu, Hotel Management
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip
by A verified traveler
Posted 4 Feb 2024
Very kind and helpful staff.
Comment from Hotel Management
5 Feb 2024 by Hieu, Hotel Management
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!
by A verified traveler
What a great hotel.
Posted 4 Feb 2024 on HotelsGreat location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
Comment from Hotel Management
5 Feb 2024 by Hieu, Hotel Management
Dear Ms.Carol-Anne, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!
by A verified traveler
Posted 1 Feb 2024
Its fine
Comment from Hotel Management
2 Feb 2024 by Hieu, Hotel Management
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!
by A verified traveler from Englewood
Posted 18 Jan 2024
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Comment from Hotel Management
18 Jan 2024 by Hieu, Hotel Management
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!
by A verified traveler
Posted 17 Jan 2024
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights.
The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Comment from Hotel Management
18 Jan 2024 by Hieu, Hotel Management
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!
by A verified traveler from Los Angeles
Posted 15 Jan 2024
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away.
I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk.
The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable.
The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi.
Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking.
I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Comment from Hotel Management
18 Jan 2024 by Hieu, Hotel Management
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!
by A verified traveler
Good location, Great reception staff!
Posted 27 Dec 2023 on HotelsHotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Comment from Hotel Management
28 Dec 2023 by Hieu, Hotel Management
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon
