Ratings based on 79 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
The Warm Place in Cold Hannover
Posted 15 Jan 2024 on HotelsSuper friendly staff and very cosy and well kept hotel.
Comment from Hotel Management
15 Jan 2024 by Denis Melcher, Hotel Management
Dear Guest,Thank you so much for taking the time to share your positive feedback. We're thrilled to hear that you found our staff super friendly and that you enjoyed the cozy and well-maintained atmosphere of our hotel. Your kind words mean a lot to us, and we appreciate your recognition. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back on your next visit.Best regards,YORS Boutique Team
by A verified traveler
Dismayed and disappointed
Posted 14 Jan 2024 on HotelsUpon arrival, the promise of a boutique hotel fell away quite quickly to be replaced with the feel of a slightly upscale student escape.
The room was small and the bed was very comfortable. However the room temperature could only be controlled through opening the window. The bathroom, a first for me - over three levels - was barely functional. The shower had numerous controls many of which had no bearing on water pressure nor temperature. The shower was also located centrally to the bath which meant the screen scattered the water to all corners of the bathroom… and possibly beyond. A visit to the sink for a wash or a shave provided no respite. It began with a requirement to try and move the bath screen out of the way - difficult, whilst avoiding collisions with the hairdryer and some sort of dispenser on the other wall. One literally had to be on their toes.
I’ve saved the most nauseating part of our stay to the end. The cleaner banged on the door and announced we would be charged for another night if we hadn’t checked out in five minutes.
Boutique my a*#e
Comment from Hotel Management
15 Jan 2024 by Denis Melcher, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about our hotel. We sincerely apologize that your stay did not meet your expectations. We take your criticism seriously and will do everything in our power to address the issues you mentioned.We are sorry to hear that the hotel's atmosphere did not align with what you expected from a boutique hotel. We understand that the room size and bathroom functionality left much to be desired. It is regrettable that temperature control was only possible by opening the window and that the shower and bathroom layout were impractical.Your experiences with the cleaning staff are particularly concerning, and we sincerely apologize for this inconvenience. We will ensure that such incidents are avoided in the future and will review instructions with our cleaning staff.We appreciate your honest feedback and hope you will give us another opportunity to exceed your expectations. Please contact us directly when you are ready to discuss further details so that we can better understand how to address your concerns.Thank you for your constructive criticism.Best regards,YORS Hotels Team
by A verified traveler
Posted 14 Jan 2024 on Orbitz
It is a humble hotel with a convenient location. The staff are very helpful and willing to accommodate. Hotel is clean and nicely decorated, it has everything you need. Train station is a couple minute walk and makes it easy to go anywhere. I would stay here again and I recommend it to other travelers.
Comment from Hotel Management
15 Jan 2024 by Denis Melcher, Hotel Management
Dear Lale,We appreciate your kind words and positive feedback about your recent stay with us. It's great to hear that you found our hotel to be humble yet conveniently located. We're delighted that our staff's helpfulness and willingness to accommodate made a positive impression on you. It's also wonderful to know that you found the hotel clean, nicely decorated, and well-equipped with everything you needed. The proximity to the train station is indeed a plus for easy travel.Thank you for recommending us to fellow travelers, and we look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to let us know.Best regards,YORS Boutique Team
by A verified traveler
Find someplace else to stay.
Posted 21 Nov 2023 on HotelsOld property. Needs updating.
Comment from Hotel Management
15 Jan 2024 by Denis Melcher, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding the older condition of our property. We continuously strive to improve our facilities and services, and your input is invaluable in this process.We want to assure you that we take your comments seriously, and we will review our plans for updates and improvements to enhance the overall experience for our guests. If there are specific areas you feel need attention or if you have any additional suggestions, please feel free to share them with us.We value your patronage and hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,YORS Boutique Team
by A verified traveler
It's a dump but staff are very friendly.
Posted 21 Nov 2023 on HotelsThe front desk employees are VERY nice and kind. We paid about $500 a night to stay here due to my husband going to the Agritechnica Convention. This place is a dump. Old, needs remodeling. Just awful. I felt dirty the entire time we were here. They run up the price in Hannover on all the hotels due to this convention. The laws of supply and demand. Would not stay here again.
Comment from Hotel Management
15 Jan 2024 by Denis Melcher, Hotel Management
Dear Guest,Thank you for sharing your experience with us, and we sincerely apologize for any disappointment you encountered during your stay. We're glad to hear that you found our front desk employees to be very nice and kind, but we regret that the overall condition of the property did not meet your expectations.We understand the importance of maintaining a comfortable and updated environment for our guests, and we appreciate your feedback. Please be assured that we take your comments seriously, and we will review our policies and procedures to address the issues you've raised.We apologize for any inconvenience you experienced and understand the impact it had on your overall impression. If you have any specific suggestions or if there's anything else you would like to share with us, please feel free to do so. We value your feedback and will use it to make improvements for the future.Thank you for bringing this to our attention, and we hope you may consider giving us another chance in the future.Best regards,YORS Boutique Team
by A verified traveler
No aircondition
Posted 23 Sep 2023 on HotelsVery old rooms, no twin beds, no aurcondition..
Comment from Hotel Management
17 Oct 2023 by St. Schäbitz, Hotel Management
Thank you for your feedback. We are sorry that the rooms did not meet your expectations. Best regards, Team Yors Hotels.
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by St. Schäbitz, Hotel Management
Vielen Dank für Ihre Bewertung. Beste Grüße, Team Yors Hotels
by A verified traveler
Posted 1 Sep 2023
Loved this hotel. Staff was very friendly and helpful. Room was clean.
Comment from Hotel Management
1 Sep 2023 by Team Yors Hotel, Hotel Management
Thank you very much
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Team Yors Hotel, Hotel Management
Vielen Dank für die tolle Bewertung. Wir freuen uns das es Ihnen gefallen hat.
by A verified traveler
Posted 21 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Team Yors Hotel, Hotel Management
Wir freuen uns das es ihnen bei uns gefallen hat.
