Ratings based on 204 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2024
This hotel was vibey and very clean with small but very functional rooms. I enjoyed staying here with the exception of the "room service" meal. It's not actually room service, you have to go downstairs to get it when it's ready, which I didn't realize, so I was waiting and waiting for my food to be delivered (which had said ETA 20 min) before I checked my order and realized I had to go downstairs. Also could not order beverages on the room service website. I had put a note in my order to please call me to advise how to order drinks, with my phone number included. I never received a call. When I went to get my food 45 minutes after I ordered it, they told me what I ordered was actually not available. They said they tried to call me, but it "didn't work". So why not come to my room and let me know? I had to pick something different and come back in 10 minutes. Then they handed the food to me on an open plate, which I had to carry back to my room. I was very disappointed in this service, as the plate was hot and I felt like I was going to drop it while carrying a bunch of other things. When I was done eating, I had to leave the food in a corner of my room, because I knew they were not going to come get it if I left it outside. I just don't think this deserves to be called "room service", and I would have rather eaten in the hotel restaurant if I had known it would be like this.
by A verified traveler
Posted 15 Jan 2024 on Hotels
The hotel was nice but unfortunately i was told to cancel the reservation because they dont accept cash in any circumstances. So i had to ask a friend to for credit card. They did not seem to care about my situation because i had used up all my limit on card. And the booking website did not mention this.
by A verified traveler
Posted 14 Jan 2024 on CheapTickets
The hotel was very nice and clean. The mini fridge with the free drinks was such a blessing specially on the hot Hanover days. Staff was so helpful. I truly appreciate their help with my airline losing my luggage.
by A verified traveler
Posted 10 Dec 2023
Rooms were too small. Guest parking on site was limited.
by A verified traveler
Posted 20 Nov 2023 on Hotels
Everything was lovely. The rooms are a bit small but very comfortable
by A verified traveler
Posted 18 Sep 2023
Nice hotel and good bar area, staff helpful and pleasant. Room a bit small and pity the Wi-Fi was off line for most of my stay but generally good
by A verified traveler
Posted 13 Jun 2023
Staff very helpful but made everyone wait to check in all at same time. Crowded!
Comment from Hotel Management
23 Jun 2023 by Melissa Geffers, Hotel Management
Dear Robin, thank you for your review about our hotel. We are happy to hear your positive feedback for our staff and will pass that on to the team. We are sorry to hear that you had to wait at check-in but hope that we will welcome you again in the future.
by A verified traveler
Posted 24 Apr 2023
Love the decor, modern fixtures, room with a view of the Rathouse!
Comment from Hotel Management
22 Jun 2023 by Melissa Geffers, Hotel Management
Dear Alwin,we would like to thank you for your great review and are happy to hear that you had a pleasant stay. Therefore we are looking forward to welcome you again in the future.
by A verified traveler
AMAZING
Posted 4 Feb 2023 on HotelsAmazing place, staff was absolutely amazing also even those who spoke no English was great and accommodating.
Comment from Hotel Management
13 Feb 2023 by Peter, Hotel Management
Thank you so much for your great review!!Hope to welcome you back soon
by A verified traveler
Posted 15 Jan 2023
