Ratings based on 73 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jun 2023
4 out of 5
by A verified traveler

Posted 30 Jun 2020 on Hotels
Nice clean room in quiet location on lake.
4 out of 5
by A verified traveler

Would definitely stay again

Posted 20 Sep 2018 on Hotels
Stayed here for a few days whilst at a tradeshow for work. We were lucky we had nice weather and the hotel ground were beautiful. I sent some items to be delivered to the hotel which were already in my room on arrival! Good service and comfortable rooms. Would definitely stay again
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jun 2018 on Hotels
2 out of 5
by A verified traveler from UK

Feeling unwelcome bad for buss in service industry

Posted 28 Jun 2016
Pros: Location, receptionists.
Cons: Change of management or ownership?
NOTE - the negative review on staff does not refer to reception staff, who were lovely. Lovely place next to a lake, but watch out for aggressive mosquito bites. The premises and room were nice, both receptionists were nice and friendly, but the German gentleman who appeared to be in charge did not demonstrate suitable understanding of the fact that in the hotel industry, you don't just offer a product (bed and breakfast) but also a layer of service layer on top. Examples of where he failed on the service front included not helping with information on where to get a coffee after breakfast time, hesitancy of providing a cot for a toddler (sic "it needs to be made" = I will only bother if you insist, which we didnt)), disapproval looks when checking out too close to checkout time "have you forgotten something?" and more interestingly, choosing to use the leave blowing machine next to our car, and in our car's direction, as we were packing up to go with a toddler on board (I had to ask my husband to stop the on boarding process and close the doors to stop the dust blowing into the car. If you want your customers to leave quickly, you just blow them away!) So, back to product versus service, if you work in the service industry and you don't intrinsically care for your fellow humans, you could at least think of repeated business, word of mouth, or preventing constructive Expedia online reviews, like this one.
5 out of 5
by A verified traveler

Posted 13 Apr 2024
Super bequeme Betten, leckeres Essen im Lokal neben an. Gerne wieder
5 out of 5
by A verified traveler

Posted 21 Jan 2024
Das Hotel am Springhorstsee hat einen gemütlichen Charakter, es ist sauber und das Personal ist freundliche und zuvorkommend. In direkter nähe befindet sich ein see mit Terrasse und Steg welcher zum verweilen einlädt.
5 out of 5
by A verified traveler

Bästa i Tyskland hittills!

Posted 7 Jan 2024 on Hotels
Bra hotell som tog emot oss och vår schnauzer.En fantastisk restaurang som låg strax bredvid. Ett ställe att rekommendera vid genomresa , eller som vi kan tänka oss , att stanna lite längre sommartid!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Dec 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Dec 2023 on Hotels
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