Ratings based on 119 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2023
by A verified traveler
Posted 14 Jan 2020 on Hotels
by A verified traveler
Posted 31 Mar 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by Anonymous様, Hotel Management
この度はマロウドイン飯能にご宿泊いただき、誠にありがとうございます。
お客様に満足していただけるホテルになるようにこれからも努めてまいります。
またのご利用をスタッフ一同、心からお待ち申し上げます。
by Nathan
Okay for short stay. Value is what you pay for.
Posted 29 May 2016 on HotelsThe staff are friendly, the location is fine, though a bit tough to find. However the hotel itself is quite old. The carpet in the room needs a massive cleaning or replacement. Walls are a bit thin. It has accumulated a lot of unpleasant stains, even though I know the room staff have tried their best to clean it. For those new to Japan, please note that this inn operates in the style of a traditional Japanese inn. Therefore, you will be asked to "return" the room key to reception every-time you leave the hotel. It is not required if you really prefer to keep it, but it is the preferred custom. This allows them also to know when they are able to offer room service and clean the room. Alternatively, if you want to keep the key, just let the staff in reception know that you would like room service (there is no "room service" sign to put on your door).
Comment from Hotel Management
5 Aug 2016 by General Manager, Hotel Management
Thank you very much for lodging Marroad Inn Hanno. We appreciate if you could understand about the key. We hope serving you at next opportunity.
Recommended
for Studentsby A verified traveler from San Jose, CA
Despite the distance, everything is available
Posted 4 Jan 2015
Pros: The staff is helpful. They lent me USB cable.
Cons: It is an old hotel which is compensated by the price. I did not like a level difference from the floor to the bathroom.
Location: For a visitor new to Japan, he/she needs to go up to Ikebukuro first.
The last station of the Seibu line is Hanno, then you have to take a local train to Higashi Hanno which is less frequent. Other than this inconvenience, it is quiet, there are a supermarket, coin laundry, Seven Eleven, and some traditional spots.
Comment from Hotel Management
25 Sep 2015 by Marroad Inn Hanno, Hotel Management
Thank you very much for lodging Marroad Inn Hanno.
We are afraid about the bathroom. If you want, we have a step, so please ask us.
We hope serving you at next opportunity.
by A verified traveler
Posted 8 Dec 2023 on Hotels
ホテル環境は快適でした。朝食が美味しかったです。
by A verified traveler
Posted 24 Nov 2023
施設は古いですが、清潔感もあり心地よく過ごせます。
ホテルマンの皆さんも丁寧にご対応頂けました。
コンビニは徒歩5分、飯能市街の飲食店までは徒歩15分くらい。
by A verified traveler
Posted 21 Nov 2023 on Hotels
by A verified traveler
Posted 9 Nov 2023 on Hotels
by A verified traveler
Posted 19 Oct 2023
