Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Thank you so much for accommodating our timing. Will be back again ☺️🙏
Comment from Hotel Management
27 May 2024 by saurabh, Hotel Management
Thank you for your valuable feedback. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat
by A verified traveler
Posted 23 May 2024
Very comfortable and clean .
Comment from Hotel Management
24 May 2024 by saurabh, Hotel Management
Thank you for your recommendation for travellers who come to the Hills! We strive to give our very best to every guest, every stay. We appreciate your kind words and hope you will be back to visit us again!
by A verified traveler
Posted 22 May 2024
We were checking in late and the staff were super accommodating with all of that
Comment from Hotel Management
24 May 2024 by saurabh, Hotel Management
Thank you for your positive feedback. Taking care of our guests is what we do best! We hope to see you when your journey brings you back to our area.
by A verified traveler
Posted 15 May 2024
The photos online were miss leading. The bed was far to soft for a comfortable nights sleep.
Comment from Hotel Management
19 May 2024 by saurabh, Hotel Management
We are sorry your stay was less than stellar. We wish you would have let us know while you were here so we could attempt to make it right. Hopefully we will see you again
by A verified traveler
Posted 15 May 2024
Lovely place to stay. Guest laundry was available but drier was very slow.
Comment from Hotel Management
15 May 2024 by Saurabh, Hotel Management
Thank you so very much, Nellie. Pleasure having you, and we do hope to see you on your next visit.
by A verified traveler
Posted 8 May 2024
Good
Comment from Hotel Management
8 May 2024 by Saurabh, Hotel Management
Thank you for your valuable feedback. We look forward to welcoming you back! Best Regards, Hanmer Spring Retreat
by A verified traveler
Posted 5 May 2024
There was a lack of hot water a couple of times.
The restaurant was really good.
Comment from Hotel Management
6 May 2024 by Saurabh, Hotel Management
Thank you for your valuable feedback. We sincerely apologise for the shortcomings and for our improvement. We look forward to welcome you back! Kind Regards, Hanmer Spring Retreat
by A verified traveler
Posted 5 May 2024
This was my second stay at this motel, excellent facilities both times/rooms.
Comment from Hotel Management
6 May 2024 by Saurabh, Hotel Management
Thank you for your kind words about our rooms and hotel. From our central location to our beautiful mountain views, we're so happy to see you enjoyed your experience. We love to be considered your home away from home and look forward to welcoming you again the next time your travels bring you to hanmer springs
by A verified traveler
Posted 3 May 2024
Very nice cosy stay, would definitely come and stay again!
Comment from Hotel Management
3 May 2024 by Saurabh, Hotel Management
Thank you for your valuable feedback. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Saurabh, Hotel Management
Big thanks for the shoutout and the awesome 5 stars! ! We do hope that we will have the chance to host you again whenever you make it back to Hanmer Springs
