Ratings based on 15 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2023
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
by A verified traveler
Food, gym, pool are highlights here
Posted 28 Jul 2021 on HotelsHotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
by A verified traveler
Great hotel.
Posted 30 Jan 2021 on HotelsWonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable).
Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too.
The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level.
I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that.
A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that!
Overall I'd recommend this place though and would return.
Comment from Hotel Management
7 Jun 2021 by Alexander Pichel General Manager, Hotel Management
Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely
by A verified traveler
Posted 4 Jan 2021 on Hotels
Comment from Hotel Management
11 Jan 2021 by EZ, Hotel Management
尊敬的宾客您好：感谢您选择杭州远洋凯宾斯基酒店，并与我们分享您的入住体验。很高兴您对我们酒店环境和服务感到满意并给予我们满分的点评。如今各地严寒，出行请您注意保暖。诚挚祝福，Alexander Pichel酒店总经理
by A verified traveler
Posted 21 Dec 2019 on Hotels
Comment from Hotel Management
11 Jan 2021 by EZ, Hotel Management
尊敬的宾客您好：感谢您选择杭州远洋凯宾斯基酒店，并与我们分享您的入住体验。很高兴您对我们酒店环境和服务感到满意并给予我们满分的点评。如今各地严寒，出行请您注意保暖。诚挚祝福，Alexander Pichel酒店总经理
by A verified traveler
Posted 14 Nov 2019 on Hotels
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great.
Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition.
The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices.
The room service food; however, is below standard. Definitely need great imporovement in this area.
Comment from Hotel Management
18 Nov 2019 by General Manager, Hotel Management
Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. Hotel's swimming pool and Spa will opening soon. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager
by A verified traveler
Posted 14 Oct 2019 on Hotels
Comment from Hotel Management
19 Oct 2019 by Alexander Pichel酒店总经理, Hotel Management
尊敬的客人您好：请接受来自杭州远洋凯宾斯基酒店的致意！感谢您与我们分享入住体验反馈。很高兴您对此次入住体验感到满意。我会与团队分享您对酒店的积极评价。您的肯定对我们至关重要。我们会努力确保酒店的服务和设施都维持在高品质水准。再次感谢您的体验反馈，也期待您再次光顾我们酒店。诚挚祝福，Alexander Pichel酒店总经理
by A verified traveler
Flinke ansatte, nydelig rom
Posted 23 Nov 2023 on HotelsFlott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
by A verified traveler
Posted 11 Oct 2023
by A verified traveler
Posted 28 Sep 2023
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
