Ratings based on 62 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2019 on Hotels
The service is worser than 2017, room cleaning hasn’t washed cup, some guests were smoking at the room and opened their room
by A verified traveler
Posted 24 Jul 2019 on Hotels
Comment from Hotel Management
27 Jul 2019 by Rich, Hotel Management
感谢您的入住，欢迎再次光临
by A verified traveler
Posted 18 May 2019 on Orbitz
The location is good; right off bus line 31, walking distance to West Lake and beautiful views. One staff person spoke English. The others who didn’t acted professionally but didn’t make any effort to communicate in either Mandarin or English.
The walls in the room were chipped away and had mold growing on them. We didn’t have any water available until midnight, and then it took time for hot water to be available. We arrived at 5 pm and they said our room wasn’t ready, we insisted and they allowed us to check in. Posted check in time is 3pm. The lobby bar has really limited choices. Make sure you show up for breakfast we’ll before the ending time as they take everything down right at 9:30. Food past 9:00 was cool and dried up. Our room keys failed several times and we had to reprogram them every time we returned from an outing. Whenever we called the front desk, they would hang up without saying anything and then have someone who spoke English call back.
Overall, this property is okay. Perhaps a little overpriced for the quality and service. But the neighborhood and convenience to the area is worth it.
by A verified traveler
Posted 27 Apr 2019
The location is good: very lose to the West Lake. The room is smaller than I expected.
by A verified traveler
Posted 31 Dec 2018
by A verified traveler
Good location
Posted 19 May 2018 on HotelsWe stayed 2 days over there. Staffs are friendly and helpful in general. The location is very convenient with many restaurants around and only few minutes walking to West Lake. The room we stayed is quite small, maybe it is because of those furnitures inside room. Overall we are happy with the hotel and it is good value for money.
by A verified traveler
Posted 18 May 2018 on Hotels
Arrived at night about 9pm and there was only a check in table. The staff was multi-tasking, answering phone calls, replying to other guests,......and it took me about 15mins to check in even as I'm the only 1 checking in at that time.
Hotel location is just opposite the west lake which is good given that I get to take a stroll in early morning before rushing off to the airport.
Breakfast is average, doesn't really have a big spread.
Recommended
for Getaway With Friendsby A verified traveler
Posted 7 Apr 2018 on Hotels
by A verified traveler
Posted 1 Apr 2018 on Hotels
Recommended
for Getaway With Friendsby A verified traveler
Hot under the collar
Posted 31 Mar 2018 on HotelsThe hotel was modern, clean and the service was impeccable. The location right next to west lake, dining and so much more was fantastic. The only problem, and it was a big one for me, was that it was unseasonably warm and my room was 85 degrees F. Hotel management informed me that it was their hotel tradition not to turn on air conditioning in the evening. After two encounters, I settled for an electric fan that I stuck in the window to draw out hot air. It made an otherwise fantastic visit nearly unbearable.
