Ratings based on 80 Verified Reviews

4.1 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

BEST PLACE TO STAY AT HANGZHOU

Posted 19 Jul 2019 on Hotels
mind blowing stay
4 out of 5
by A verified traveler

A good value stay overall

Posted 12 May 2019 on Hotels
Checked in past the midnight due to my late flight. Front desk spent some extra time being confused by my documents but situation was quickly resolved. No big deal given that all of them were interns. Room was clean and on the top floor with lounge access to fruits and some fancy delicacies. The included breakfast had excellent choices though the table cleanliness can be improved. In-room safe has atypical locking and unlocking design so be patient with that. Front desk was friendly and helpful in accommodating late checkout, getting taxi, and providing general directions. The only complaint is that the room AC didn't have any cooling effect when set to cool. Given the humidity, it was a bit uncomfortable sleeping. Learned in the next morning that the building AC is typically turned off at some point in the night for the season to conserve energy which I understand. Overall it was a good value stay for services received.
5 out of 5
by A verified traveler from Alvin, Tx

Posted 29 Apr 2019 on Orbitz
Loved the hotel. The people were nice. I would definitely stay there again.
4 out of 5
by A verified traveler

Posted 11 Oct 2018
The hotel is old but clean and staffs are helpful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Sep 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Aug 2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff

Posted 19 Apr 2018
The concierge was simply amazing. Help us getting around and prepare for our bus trip to Huangshan the next day.
5 out of 5
by A verified traveler

Experience

Posted 1 Jan 2018 on Hotels
The hotel looks and feels good as a whole. The breakfast offers a wide variety of dishes. However, it seems like there are not much activities to do at night.
4 out of 5
by A verified traveler

English speaking visitors will have difficulties

Posted 25 Oct 2017 on Hotels
Eric at the front desk was just perfect.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Jul 2017 on Hotels
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