Ratings based on 16 Verified Reviews
4.3 Room cleanliness
3.7 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from los angeles
Posted 27 Oct 2019
breakfast in cafeteria is food is bad, not enough western food
Comment from Hotel Management
1 Nov 2019 by 杭州盛泰开元名单大酒店, Hotel Management
尊敬的宾客：您好！由于未查询到您的入住信息，所以我们无法及时联系到您，但是也感谢您的意见和建议，我们已向相关部门进行反馈整改，我们真诚期待您的再次光临！
by A verified traveler
Posted 16 Aug 2019
Great experience! Clean room, nice breakfast, great customer service
Comment from Hotel Management
1 Dec 2019 by hzst, Hotel Management
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！
by A verified traveler
Posted 19 Mar 2019 on Hotels
by A verified traveler
Posted 13 Nov 2016 on Hotels
It was ok.
Comment from Hotel Management
29 Nov 2019 by hzst, Hotel Management
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！
by A verified traveler
Posted 9 Dec 2023 on Hotels
Service is good. They provide fruit every day.
Comment from Hotel Management
11 Dec 2023 by 盛泰开元, Hotel Management
尊敬的宾客您好，感谢您抽出宝贵的时间给予我们点评，也非常高兴您在本酒店有一个美好的体验，欢迎您的下次入住和体验，谢谢
by A verified traveler
Posted 27 Aug 2023 on Hotels
by A verified traveler
Posted 22 Aug 2023 on Hotels
CHECK IN時的男服務員態度不是很理想..雖然工作很累,但還是希望能保有一絲絲的服務精神來面對每一位客人...
Comment from Hotel Management
22 Aug 2023 by 盛泰开元, Hotel Management
尊敬的宾客，您好，非常感谢您提出的宝贵意见，我们会反馈到前台管理人员，对员工的服务态度和精神面貌做好重点关注，再次欢迎您的光临，谢谢！
by A verified traveler
매우 만족스러움
Posted 20 Jan 2020 on Hotels모든면에서 매우만족
Comment from Hotel Management
29 Jan 2020 by stky, Hotel Management
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！
by A verified traveler from Thailand
Posted 9 Dec 2019
This is a very good hotel with great breakfast. There are minimart and several food shops nearby the hotel. Their staffs are friendly but not fluently speaking English.
Comment from Hotel Management
23 Dec 2019 by 杭州盛泰开元名单大酒店, Hotel Management
亲爱的宾客，看到您的点评，让我们为之动容，我们会继续奋进，确保您每次乘兴而来，满意而归！
by A verified traveler from 北海道千歳市
Posted 16 Nov 2019
全体的には概ねよかったと思いますが、部屋の空調を暖房に設定しても風だけで暖かい空気が出ず、室温は19-20℃のままでしたので、ちょっと寒い思いをしました。
朝食のバイキングは種類が多く味も良くて大変満足しました。
ホテルのスタッフは、フロント以外は英語が話せる人があまりいないようで、若干苦労しますが、なんとかなるレベルです。
Comment from Hotel Management
29 Nov 2019 by hzst, Hotel Management
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，感谢您的意见和建议，我们已向相关部门进行反馈整改，我们真诚期待您的再次光临！
