Ratings based on 31 Verified Reviews

4.5 out of 5
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Dec 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Dec 2023
4 out of 5
by A verified traveler

Posted 11 Nov 2023
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
2 out of 5
by A verified traveler

Posted 31 Oct 2023
The room was so small that we paid for an upgrade
4 out of 5
by A verified traveler

Great Food and Nice Hotel

Posted 29 Sep 2023 on Hotels
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
3 out of 5
by A verified traveler

Fancy hotel attached to night clubs

Posted 4 Apr 2023 on Hotels
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
5 out of 5
by A verified traveler

Great hotel great stay

Posted 7 Dec 2021 on Hotels
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
5 out of 5
by A verified traveler

Good stay

Posted 6 Apr 2021 on Hotels
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
Comment from Hotel Management
7 Apr 2021 by Canopy West Lake, Hotel Management
Thank you for choosing to stay with us at the Canopy by Hilton Hangzhou West Lake. I am glad to hear that you enjoyed your stay. Should your travels bring you back this way, I hope that you will stay with us again.
5 out of 5
by A verified traveler

Nice New Hotel

Posted 23 Mar 2021 on Hotels
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Comment from Hotel Management
7 Apr 2021 by Canopy West Lake, Hotel Management
Thank you for your kind review of Canopy by Hilton Hangzhou West Lake. We are pleased to hear you enjoyed your stay. We hope to see you again soon.
5 out of 5
by A verified traveler

Good experience

Posted 15 Dec 2023 on Hotels
Very nice hotel
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