Ratings based on 58 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Oct 2018
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Sep 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 8 Sep 2017
good, but the food (breakfast) is not good, you should to improve it
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Sep 2016 on Hotels
5 out of 5
by Simon saiwing from Hong kong

Great stay, very nice hotel

Posted 1 Jun 2016 on Hotels
Close to wetland, quiet area for holidays
Comment from Hotel Management
15 Jun 2016 by Judy, Hotel Management
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues.Our hotel really close to XiXi Wetland, which have every beautiful views. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Warm regards.
5 out of 5
by Simon saiwing

wonderful hotel and friendlt staffs

Posted 24 May 2016 on Hotels
excellent stay for 4 nights, front desk staffs, chris and green are very helpful.
Comment from Hotel Management
31 May 2016 by Judy, Hotel Management
Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. We were so happy to read that you enjoyed various aspects of your stay As you mention our staff Chris ansd Green , we try to ensure our guests feel at home while also seeing the beauty that China has to offer. we look forward to welcoming you back to Angasana Hangzhou soon. Warm regards
5 out of 5
by Yik Luen from Singapore

Relaxing

Posted 28 Apr 2016 on Hotels
Pleasant
Comment from Hotel Management
30 May 2016 by Judy, Hotel Management
Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon. Warm regards.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Sep 2015 on Hotels
4 out of 5
by Winnie WaiYee from Hong Kong

Posted 30 Aug 2015 on Hotels
Room is quite small, but neighborhood is nice. the Incense fragrance is a nice touch.
Comment from Hotel Management
6 Sep 2015 by Judy, Hotel Management
Dear Winnie, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our incense to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon.
4 out of 5
by Audre from Hong Kong

Decent option in Xixi wetlands area

Posted 11 Aug 2015 on Hotels
Two nights stay, good location near Xixi wetlands. Service personnel have limited English, but functional
Comment from Hotel Management
31 Oct 2015 by Judy, Hotel Management
Dear Audre, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back toAngsana Hangzhou soon. Warm regards.
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