Ratings based on 433 Verified Reviews
2.8 Room cleanliness
2.9 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Took a $50 deposit at check in - i used cash - when i checked out woman at desk couldnt speak english and conveniently could not locate or understand i wanted my $ back - i couldnt wait all day for someone to help me and now repeated calls to hotel have gone unanswered so my loss
Wont be staying there again or any super 8s
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Neal,We apologize for the inconvenience you experienced during your stay. We recommend reaching out to our management team directly by email to address your concerns further. Your feedback is valuable to us and will be used to improve our services for future guests.
by A verified traveler
Posted 11 Jun 2024
close to the coliseum, you can walk if you have to there's a new neighborhood is safe. fast food next door at BK. and we went to the beach was beautiful buckrow
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Nickolaus,We're delighted to hear that you appreciated our hotel's proximity to the Coliseum and the safe neighborhood. It's wonderful that you found a convenient dining option nearby and enjoyed your time at Buckroe Beach. Your feedback is truly valuable to us.
by A verified traveler
Posted 5 Jun 2024
Nothing unique. Flithy, dirty, old run down property. Bugs on the bathroom floor, old sheets with holes in them, terrible sewer smell. loud music and partying all night and still loud in the monring when we checked out at 7AM.
Super 8/Wyndham should take their name off this place and Expedia should take it out your booking service.
Person at check out didn't care or say thank you.
Advertised breakfast and there was NO BREAKFAST!
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Michael, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so that we can address any concerns.
by A verified traveler
Posted 6 May 2024
Quite and calm, horrible service
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Benedict,We appreciate your feedback and regret to hear about the service concerns you encountered during your stay. Your comments will be shared for improvement purposes. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 15 Apr 2024
Fridge didn’t work
Water pressure zero
Gross scratchy bedspreads
Smelled like cigarettes thru entire hotel
Back exit doors propped open for anyone to come in
Not safe for that area.
I didn’t even stay there the two nights ant anll. I didn’t want to deal with the disengaged staff or gross property.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello JODI, We're sorry to hear your experience did not meet expectations. Your feedback is valuable in helping us improve the quality of our services. We encourage guests to reach out to management directly with any concerns during their stay to ensure a comfortable experience. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Kays, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us with any feedback you may have so we can address any issues. We look forward to the opportunity to improve your next stay with us.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Janice,We value your opinion and would like to hear more about your stay. Please reach out to us directly to provide further details so we can address any concerns you may have had. We appreciate your time and look forward to the opportunity to improve.
by A verified traveler
Posted 3 Mar 2024
Pleasant stay, nice and friendly staff
Comment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello Michael,We're glad to hear you enjoyed your stay with us and found our staff welcoming. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another wonderful experience.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Hello Joshua,We strive to provide a perfect stay for all our guests and we regret to hear that we fell short of your expectations. Your feedback is valuable, so please feel free to contact us directly to discuss any concerns you may have had during your time with us. We hope to have the opportunity to welcome you back and make it right.
