Ratings based on 146 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Winter sun
Posted 22 Jan 2024 on HotelsStayed at the Marco Polo for 8 days with my partner. The Hotel is beautiful and extremely clean. On arrival reception staff were friendly and upgraded us to a sea view room. Reception staff were always friendly and helpful if we needed anything. Rooms are cleaned daily, have a mini fridge and come with little extras, I thought the razors were a nice touch. The grounds were extremely well maintained. Facilities were limited only due to the time of year so the outdoor pool was drained, which looks like it would be amazing in summer. The indoor pool was lovely and the spa was still open.
The smaller restaurant was used for meal times as it was out of season, adequate size for the amount of guests at the hotel, food was tasty and varied and the restaurant staff were polite and helpful.
All the bar staff were amazing, but a special mention for Ezzeddine, Slim and Ridha you are fantastic, you made us feel right at home and made us laugh endlessly.
The only negative we have was there was no animation throughout the daytime to help with the hotel being so quiet. I understand it is difficult when the hotel is quiet but i feel more effort could have been made. On the night, animation was better in the Oasis bar. You could request any music you like and dance away. Karaoke was on one night right next to the bar which everyone enjoyed. I would suggest maybe a quiz night or bingo night too etc.
Overall a fantastic hotel, we would definitely stay again
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
29 Feb 2024 by Cyrine GXP, Hotel Management
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
29 Feb 2024 by Cyrine GXP, Hotel Management
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !
by A verified traveler from Phoenix
Posted 4 Dec 2023
Great stay
Comment from Hotel Management
29 Feb 2024 by Cyrine GXP, Hotel Management
We are delighted that you enjoyed your stay with us! We look forward to welcoming you again soon. Feel free to contact us if you have any special needs for your next stay. See you soon!
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
29 Feb 2024 by Cyrine GXP, Hotel Management
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
29 Feb 2024 by Cyrine GXP, Hotel Management
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
by A verified traveler
Posted 6 Nov 2023 on Hotels
by A verified traveler
Posted 11 Oct 2023
I wanna say thanks to all the team in Marco Polo.. I had such a great time.. thank you Marco Polo team and thank you Tunisia
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023
