Ratings based on 61 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Clean and met minimum standards for its relatively cheap price. Tea and coffee in room. Spacious.
Noisy, pub was rowdy until about 2330. As a sole female guest, i felt slightly concerned as a bouncer was on the pub door, on a Weds night! Supposedly due to horse racing taking place in Hamilton. Car parking was at an indian restaurant across the dual carriageway. The restaurant also provided check-in. Was unaware of this on arrival. Not made very clear on booking. Therefore had to phone the hotel contact number and drive back around to find the restaurant; inconvenient.Decorating was also of poor quality.
by A verified traveler from Chorley
Posted 16 May 2024
What a pleasant surprise as it was not what I expected. Check in across the road at an enticing Indian Restaurant - able to safely park car in the Restaurant Car Park - room was very clean, comfortable bed, great shower, larger than usual TV. Room looked out on a busy dual carriageway but noise limited by glazed window and noise from pub downstairs was bearable and ended at closing time. Pricing was incredible. Will definitely be back.
by A verified traveler
Posted 6 May 2024
Really enjoyed my stay , good pub and great friendly staff , nice and clean room , definitely stay here again
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
I wish I could rate it zero stars!!!!
Posted 18 Feb 2024 on HotelsI thought I was checking into a hotel but when I arrived I found out that it was a pub with a few rooms above! There was no hotel reception. They told me to go to the restaurant across the street to pick up the keys! When I got to the restaurant it was closed! I couldn’t check in. I tried calling the number I was sent by hotels.com & the number on the restaurant door but there was no response. After a couple of hours dealing with hotels.com call center representative and getting nowhere, I had to find alternative accommodation for my stay! I struggled to find anything! It was a cold wet miserable Night in Hamilton!! I eventually found a hotel many hours later after going to 4 other hotels that were fully booked! I eventually checked in around 3am!
I didn’t check in to The Bay Horse hotel so I can’t comment on the rooms. However looking at the pub below and the overall building I would highly recommend avoiding this place like the plague!
This is without doubt the worst hotel experience I have ever had! The pub is very loud & had a karaoke until the early hours! There was no onsite reception or security! So if you need any assistance or have an emergency, you are on your own! This is very unsafe IMHO! It’s run on a part time basis by an Indian restaurant across the street!
If you are looking for somewhere loud, difficult to sleep in, with no security or hotel front desk, The Bay Horse is a perfect option!
by A verified traveler
Posted 15 Feb 2024
Would have liked someone to show me were to go for key to get in and out didn't know were to get key from
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 30 Jan 2024
It was a clean room with excellent bathroom and very comfortable beds. Pub below was a little noisy but that stopped and everything was a good nights sleep
by A verified traveler
Good links from Glasgow to Hamilton
Posted 20 Jan 2024 on HotelsGood place for the price you paying easy for the football at Hamilton FC ground and lots of buses to and from Glasgow
