Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The hotel itself is good but the area is not very interesting
by A verified traveler
Posted 29 Apr 2024
Nothing unique about this property now that Marriott took over. No upgrades of any kind for loyal members of the Sheraton brand, 40$ for breakfast?! Seriously? For a hotel who forces you to touch bottles with soap used by the hundred guests before you? Do you know where those guest hands have been while they’re showering? They should be fined by health Canada not praised! Towels that are stained and are a hundred yrs old. Old drier that barely runs. Whalen “AC” units spewing humidity into the room, which by the way stinks, and you will stink too, yes, of humidity and mold, once you’re out of there. Sad sad sad. How much cheaper can you get Marriott? Ride the wave because the day of reckoning is coming. By the way, if you make your reservation at Expedia, they slam you with no curtesy by management and they tell you so as they humiliate you into giving them your Starwood membership, which changes nothing in the end, so don’t bother.
by A verified traveler
Posted 28 Apr 2024
Thank you
by A verified traveler
Posted 27 Apr 2024
Great
Comment from Hotel Management
28 Apr 2024 by Ivy Resma, Hotel Management
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.
by A verified traveler
Posted 27 Apr 2024
Staff not very hospitable, dirty dusty room, tub didn’t drain properly, fans all very dusty, toilet did not flush properly. Kleenex left empty even after housekeeping came. Not the usual service I have come to expect from
A Marriott Bonvoy brand.
Comment from Hotel Management
27 Apr 2024 by Ivy Resma, Hotel Management
I sincerely apologize for the unsatisfactory experience you encountered during your recent stay with us. Your feedback is deeply concerning, and it is distressing to hear that we fell short of meeting your expectations, especially as a Marriott Bonvoy brand.Your comfort and satisfaction are of the utmost importance to us, and we are committed to regaining your trust and providing you with the exceptional experience you deserve. If there is anything further we can do to rectify the situation or if you would like to discuss your experience in more detail, please do not hesitate to reach us out.Once again, please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Please know that we take your comments seriously, and we have addressed these issues with our housekeeping and maintenance teams to ensure that corrective measures are taken immediately.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 26 Apr 2024
So conveniently close to the ontario center. Pool is nice and warm. The staff are just awesome
Comment from Hotel Management
27 Apr 2024 by Ivy Resma, Hotel Management
Thank you for choosing to stay with us and for sharing your positive feedback.We're thrilled to hear that our proximity to the Ontario Center was convenient for your visit and that you enjoyed our warm pool. Additionally, we're delighted that our staff provided you with awesome service throughout your stay.Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 22 Apr 2024
Location is right downtown Hamilton close to the main entertainment centres that are within walking distance. Found the parking to be somewhat tight.
Comment from Hotel Management
25 Apr 2024 by Ivy Resma, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback regarding our downtown location. We're pleased to hear that our central location in downtown Hamilton was convenient for your visit and allowed you easy access to the main entertainment centers within walking distance. Your satisfaction with our location is important to us, and we're glad that it contributed positively to your stay.We apologize for any inconvenience you experienced with the parking situation. We understand that parking can sometimes be tight, especially in urban areas, and we appreciate your understanding.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Ivy Resma, Hotel Management
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Apr 2024
Stayed with our kids for dance competition and we had a great experience
Comment from Hotel Management
25 Apr 2024 by Ivy Resma, Hotel Management
Thank you for choosing to stay with us during your kids' dance competition, and for sharing your positive feedback.We're thrilled to hear that you had a great experience during your stay with us. Ensuring a comfortable and enjoyable stay for our guests, especially families visiting for special events like dance competitions, is our top priority, and we're delighted that we could contribute to your positive experience.We appreciate your patronage and hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.
