Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Everything was just perfect from the assistant that helped us with our bags, the concierge , the restaurant staff . The concierge went out of their way to accompany me to the concert hall to get tickets for mum in a wheelchair . The place was so accessible for someone in a wheelchair, my mum felt safe and staff ever willing to help . They were so pleasant and helpful at everystage. I intend to go back in early June and without hesitation will be right back at the Westin again . Many thanks for the excellent service .
by A verified traveler
Posted 16 May 2024
Room service is great！
by A verified traveler
Posted 22 Apr 2024
Excellent Hotel
by A verified traveler
Posted 16 Mar 2024
Beautiful hotel. Great location. Staff were awesome. My only suggestion would be to have a small conscience store to get water or snacks for kids. Only stayed one night but it was fantastic. The plaza walk was really cool. Loved the heated bathroom floors too! Thank you!
by A verified traveler
Posted 1 Mar 2024
The walls at the corridors we very damaged, it doesn’t look nice will you walk to your room
by A verified traveler
Posted 1 Jan 2024 on Hotels
by A verified traveler
Posted 8 Nov 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler from London
Posted 22 Oct 2023
Nice
by A verified traveler
Westin Hamburg September 2023
Posted 4 Oct 2023 on HotelsFantastic hotel, great location at the concert hall and wonderful views of Hamburg. Just a couple of ‘even better if’ items:
- It’s too easy to select the Wi-Fi option you have to pay for, so much so nearly everyone does it. They don’t quibble but it’s an unnecessary conversation with reception.
- Like a lot of other places I have stayed recently, they assume you have used the mini-bar, even if you haven’t. Maybe because they provide complementary water.
- Basically, don’t do express check-out, go to reception and check your folio.
- One evening we went to the hotel bar and wanted to order some cakes, but apparently the chef had packed them away. We ordered cheese and biscuits instead but the portion was tiny!
