Ratings based on 533 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 24 Jun 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by The Rilano Hotel Hamburg , Hotel Management
Vielen Dank für Ihre großartige Bewertung. Wir würden uns sehr freuen Sie erneut bei uns begrüßen zu dürfen.Mit besten Grüßen aus Hamburg Ihr Team des The Rilano Hotels Hamburg Guest Relation S. Jahn
5 out of 5
by A verified traveler

Posted 12 Jun 2023
It is right on the Elbe River with easy cheap service to the Hamburg harbor and downtown area. The cruise and container ships pass your window and if you like to stay in your room you have a beautiful view of their comings and goings. The Rilano Hotel is my favorite of all Hamburg Hotels. The breakfast is sumptuous and the staff very friendly. We had a wonderful stay! Thank you!
Comment from Hotel Management
20 Jun 2023 by The Rilano Hotel Hamburg , Hotel Management
Dear Klaus,thank you for your positive feedback.We are looking forward to welcoming you again.
1 out of 5
by A verified traveler

Terrible choice overall

Posted 30 Aug 2020 on Hotels
Avoid this hotel if possible. Service is terrible, rooms are noisey with poor sound insulation between rooms. Cigarette smoke infiltrates non-smoking rooms. Breakfast is over-priced and unappetizing. It's hard to get to, out of the way and has almost no shops of other places near to purchase basics. During the Covid crisis - everything (spa, bike rental, outside bar, room service) was unavailable "due to Corona". Only plus - it's near to te Airbus factory. But not near to the spotting mound unless you have a car.
3 out of 5
by A verified traveler

Ok for an overnight work stay.

Posted 28 Jun 2020 on Hotels
The hotel was ok but the pictures were very misleading on the outdoor area!
5 out of 5
by A verified traveler

Posted 15 Jan 2020
Everything in good order, really enjoyed the apartment.
4 out of 5
by A verified traveler

Posted 10 Jan 2020 on Hotels
Late check in was good and pleasent, room service after late check unsufficient
2 out of 5
by A verified traveler

Posted 30 Dec 2019 on Orbitz
Plenty of empty rooms but want to charge extra 30 Euros for riverside room. In the middle of nowhere and hard to get to. Free Shuttle service at meaningless hours from 9pm to 11 pm Fri and Sat. So stingy and only allow one internet device at a time so I had to switch between phone and laptop. Expensive and subpar restaurant. Walking distance to nothing and no other decent restaurants around. 20 Euros for a Holiday Inn style breakfast buffet. Small and dusty rooms. Gym with no equipment. A few friendly staffs. One Euro in room drinks and beer. Free beer for passing up room cleaning but only one voucher per stay. Really? Then I just passed up one of my 2 days. Sorry I am no Greta Thunberg.
3 out of 5
by A verified traveler

Posted 9 Jul 2019
Comment from Hotel Management
14 Jul 2019 by Rilano Angel, Hotel Management
wir möchten uns gerne für die konstruktive Kritik und Ihr Feedback bedanken. Nur durch Ihre Eindrücke, können wir uns stetig verbessern. Es ist schade, dass Sie Ihre Zeit in unserem Hause nicht vollends genießen konnten. Es würde uns sehr freuen Sie bei einem weiteren Besuch in unserem Hause, von unseren Qualitäten überzeugen zu dürfen. Für weitere Fragen, oder Wünsche sind wir jederzeit gerne für Sie da. Mit besten Grüßen aus der Hansestadt. Philipp Büttner Rilano Angel & Guest Relation Supervisor
3 out of 5
by A verified traveler

Posted 9 Jul 2019
Comment from Hotel Management
14 Jul 2019 by Rilano Angel, Hotel Management
wir möchten uns gerne für die konstruktive Kritik und Ihr Feedback bedanken. Nur durch Ihre Eindrücke, können wir uns stetig verbessern. Es ist schade, dass Sie Ihre Zeit in unserem Hause nicht vollends genießen konnten. Es würde uns sehr freuen Sie bei einem weiteren Besuch in unserem Hause, von unseren Qualitäten überzeugen zu dürfen. Für weitere Fragen, oder Wünsche sind wir jederzeit gerne für Sie da. Mit besten Grüßen aus der Hansestadt. Philipp Büttner Rilano Angel & Guest Relation Supervisor
4 out of 5
by A verified traveler from Benfleet, UK

Posted 3 Jul 2019
Good place to stay if you are visiting Airbus. Pleasant outlook over the river. Good quality rooms and service.
Comment from Hotel Management
12 Jul 2019 by Rilano Angel, Hotel Management
Dear AndyGB, Thank you very much for your kind feedback. We are pleased that you had a great time in our hotel. We look forward to welcoming you back soon in our house right by the Elbe. If you have any further questions or wishes, we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor
Back to Hotel Details Showing Reviews 1 - 10 of 533 Next