Ratings based on 373 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!
by A verified traveler
Posted 28 Feb 2024 on Hotels
Beautiful hotel amazing breakfast
by A verified traveler
Posted 19 Nov 2023
Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night.
Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler from Delray Beach
Posted 12 Jul 2023 on Orbitz
by A verified traveler
Posted 13 Jun 2023
Great place to stay
by A verified traveler from Beaverton
Posted 3 Jan 2023
Stayed in the apartment and found it perfect with many good options and shopping nearby. Will definitely stay again when in Hamburg and highly recommend.
Comment from Hotel Management
12 Jan 2023 by TORTUE HAMBURG, Hotel Management
Dear Ana,Thank your for your kind review. We are pleased to know that you enjoyed our apartment suite and location. We gladly welcome you back for your next visit.À bientôt, your TORTUE HAMBURG
by A verified traveler
Posted 18 Oct 2022 on Hotels
by A verified traveler
Posted 1 Sep 2022
We liked the architecture of the building with a court space, the bronze turtle at the entrance and the shower space in the room. The brasserie where we dined overlooks the court and it was a good option during the summer. the breakfast area is also quite pleasant. The breakfast menu is a little heavy on the egg side and the cake choices in the vitrine were not promptly replenished when out of available slices.
Comment from Hotel Management
10 Sep 2022 by TORTUE HAMBURG, Hotel Management
Dear Giorgio,Thank you very much for your detailed feedback on your stay. It is great to hear that you enjoyed your time with us. Regarding your comment on our breakfast menu, we will pay more attention to the continuous replenishment of our cake display. Please feel free to ask our service team any time for any missing items - we will be happy to help. With best regards, your TORTUE HAMBURG
by A verified traveler
Not worth the hassle
Posted 20 Aug 2022 on HotelsReally enjoyed our stay at the time. However, upon check-in hotel took a deposit on my card which was due to be refunded at checkout. In spite of paying in full upon departure i am still waiting on a refund of this amount almost a month later. Hotel has assured me that it has been credited back but this hasnt happened and have had to contact my credit card company to resolve. Due to this fraudelnt activity I cannot recommend and would not return.
