Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The hotel is well located, close to two U and S Bahn stations (the S1 providing a direct link to the airport) and very close to the old town and shopping areas. Rooms were spacious and comfortable and the area was peaceful.
by A verified traveler from Sammamish
Posted 26 Apr 2024
The heating and cooling system was not working during my stay and the nights were miserable hot. The room service menu is also extremely limted. The rest was fine.
Comment from Hotel Management
2 May 2024 by Peter B. Mikkelsen, Hotel Management
Dear Guest,Thank you for your review. I apologize for the inconvenience you experienced due to the malfunctioning heating and cooling system during your stay. We take this matter seriously and will address it promptly to ensure a comfortable environment for our future guests.Thank you also for your feedback on the room service menu. We are happy to take your comments on board and discuss them internally.We are pleased to hear that the rest of your stay was satisfactory. We hope you will consider staying with us again in the future, and we look forward to providing an improved experience.Best regards,Peter B. MikkelsenGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Everything is great just not sure why the Lift is not responding to my Door Card and i have to get service staff to tap for me every single time until i check out... the service staff attempted to resolve the issue multiples time but to no avail
by A verified traveler
Posted 6 Apr 2024
The hotel is centrally located near shopping, public transportation, and restaurants.
by A verified traveler from rockville
Posted 3 Feb 2024
The sauna was not available due to maintenance and the gym is small and located in an inconvenient place.
Other than this very good hotel.
by A verified traveler
Posted 20 Dec 2023
Our favorite Hamburg hotel.
by A verified traveler
Very comfortable with limited facilities
Posted 19 Dec 2023 on HotelsVery chic and nice hotel but sauna was not working and gym is very small. It’s in a very good location close to central and public transport.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 23 Nov 2023
Parking was very limited.
by A verified traveler
Posted 5 Nov 2023
Superb hotel -one major fault -no bar to drink in
