Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2024
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
by A verified traveler
Okay
Posted 10 Nov 2023 on HotelsOn the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient.
The triple room we had had a lovely view overlooking the river but was rather dated.
Mattress edge was rather saggy.
Didn't have breakfast as at €20 each it's far too expensive.
Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Comment from Hotel Management
13 Nov 2023 by Nadja Wagner (Guest Relations), Hotel Management
Dear guest,Thank you for taking the time to leave us a review. We are delighted that you praised the transport links and our reception staff - we are happy to pass on the latter compliment internally.In fact, we are already planning to completely renovate our hotel next year. The hotel rooms will then also shine in new splendour.For many guests, our breakfast is the perfect start to a long day in Hamburg. Well-fuelled, it's the ideal way to explore the city and the large selection leaves nothing to be desired for our guests.Please visit us again soon.Best regards from Hamburg, Nadja Wagner (Guest Relations)
by A verified traveler
Posted 29 Aug 2023 on Hotels
Comment from Hotel Management
31 Aug 2023 by Vielen Dank, Hotel Management
Lieber David, vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr darüber, dass Sie sich bei uns wohl gefühlt haben. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus Hamburg, Inga Kahle (Director of Sales, Holiday Inn Hamburg)
by A verified traveler
Posted 15 Jul 2023
It is just ok. Nothing special.
Comment from Hotel Management
19 Jul 2023 by Holiday Inn Hamburg, Hotel Management
Dear Mafidul,thank you for your feedback. We are happy that we could welcome you here at Holiday Inn Hamburg. Best regardsNadja Wagner(Guest Relations)
by A verified traveler
Posted 29 Jun 2023
Comment from Hotel Management
14 Jul 2023 by Holiday Inn Hamburg, Hotel Management
Dear Kristina,thank you for your feedback. We are happy that we could welcome you here at Holiday Inn Hamburg. Best regardsNadja Wagner(Guest Relations)
by A verified traveler
Very weak location and disappointing service.
Posted 29 May 2023 on HotelsI was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant.
Service was quite weak as there are in the reception generally young and not very experienced staff.
Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel.
The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.
Comment from Hotel Management
5 Jun 2023 by Nadja Wagner (Guest Relations), Hotel Management
Hi Jack,First of all I would like to thank you for taking the time to write a review. I regret to note that we were not able to fully convince you - that's a pity. With us, every guest should feel comfortable.Many of our guests appreciate the location - in less than 15 minutes you can reach the city center and the world-famous warehouse district by subway. Our varied breakfast is also praised by many, especially because the price is below the average for a 4-star hotel in Hamburg.We would be happy to welcome you again and to convince you.Best regardsNadja Wagner (Guest Relations)
by A verified traveler
Posted 19 Apr 2023 on Hotels
Comment from Hotel Management
11 May 2023 by Holiday Inn Hamburg, Hotel Management
Lieber Klaus, vielen Dank für Ihre Rückmeldung. Es freut uns, dass es Ihnen bei uns an den Elbbrücken gefallen hat und wir zu einem gelungenen Hamburg-Besuch beitragen durften. Gehen Sie auch bei Ihrem nächsten Hamburg Besuch bei uns an der Norderelbe vor Anker – wir freuen uns auf Sie! Viele Grüße aus Hamburg, Nadja Wagner (Guest Relations)
by A verified traveler
too expensive for a broken mattress
Posted 19 Apr 2023 on HotelsThe hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Comment from Hotel Management
19 Apr 2023 by Nadja Wagner (Guest Relations), Hotel Management
Hello Olga,we thank you for your feedback.First of all we would like to apologize for the inconvenience. Rest assured this is not our standard. Customer satisfaction is our top priority.We will discuss your comments again internally so that in future all guests - regardless of whether they have 2 or 3 beds - feel comfortable.Best regards from the Holiday Inn Hamburg,Nadja Wagner (Guest Relations)
by A verified traveler
Posted 7 Apr 2023
Comment from Hotel Management
1 May 2023 by Holiday Inn Hamburg, Hotel Management
Dear Josiah,thank you for your feedback. We are happy that we could welcome you here at Holiday Inn Hamburg. Best regardsNadja Wagner(Guest Relations)
by A verified traveler
Posted 6 Apr 2023
Sehr freundliches Personal
Comment from Hotel Management
7 Apr 2023 by Holiday Inn Hamburg, Hotel Management
Liebe Bianca,vielen Dank für Ihre Rückmeldung. Es freut uns, dass es Ihnen bei uns an den Elbbrücken gefallen hat und wir zu einem gelungenen Hamburg-Besuch beitragen durften. Gehen Sie auch bei Ihrem nächsten Hamburg Besuch bei uns an der Norderelbe vor Anker – wir freuen uns auf Sie! Viele Grüße aus Hamburg, Nadja Wagner (Guest Relations)
