Ratings based on 543 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Fantastic rooms
Comment from Hotel Management
17 Jun 2024 by Katharina O.-Guest Service Manager, Hotel Management
Dear Arup,Thank you very much for your wonderful feedback about our rooms. We are very pleased to hear that you were satisfied with your accommodation with us. Your positive feedback is a great motivation and confirmation of our efforts to provide the highest level of comfort and quality.We hope to welcome you again soon.Yours sincerely,
by A verified traveler
Posted 12 Jun 2024
We loved this property. Clean, beautiful, great location. The train/metro is across the street, so it's not idyllic in terms of views, but the inside is beautiful.
The restaurant and bar were under renovation when we stayed, so I cannot comment on that.
Comment from Hotel Management
17 Jun 2024 by Katharina O.-Guest Service Manager, Hotel Management
Dear Anne,Thank you for your kind feedback. We are very pleased to hear that you enjoyed our property and appreciated the cleanliness, beauty and excellent location. Your positive words about the interior of our house are a great pleasure for us.We regret that the restaurant and bar were being renovated during your stay and you were unable to experience these areas. We hope that you will be able to enjoy the fully refurbished facilities on your next visit.Thank you again for your feedback. We look forward to welcoming you back soon.Yours sincerely,
by A verified traveler
Posted 7 Jun 2024
We wish they had a bar or restaurant but other than that it was one of the best hotels I have stayed at in Europe.
Center of the old town, fish market, lakes and everything. Really nice and beautiful.
Comment from Hotel Management
9 Jun 2024 by Katharina O.-Guest Service Manager, Hotel Management
Dear AAndrew,Thank you very much for your kind feedback. We are very pleased to hear that you enjoyed your stay with us and that our hotel is one of the best you have stayed at in Europe.We understand your desire for a bar or restaurant and would like to inform you that we are currently working towards reopening our restaurant in the near future. We hope that you will be able to enjoy our improved gastronomic offer on your next visit.Thank you for appreciating our central location in the old town and our proximity to the fish market and the Alster. We are glad you enjoyed the surroundings.We look forward to welcoming you again in the future and will be happy to answer any further questions you may have.Yours sincerely,
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 9 Apr 2024
Very nice great staff
Comment from Hotel Management
14 Apr 2024 by Katharina Offe -Guest Service Manager, Hotel Management
Dear Toby,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us and found our location and service to be excellent. Our team takes great pride in providing exceptional service and it's nice to know that it helped to make your stay memorable.We look forward to welcoming you back in the future!Yours sincerely,
by A verified traveler
Posted 1 Apr 2024
This is an excellent hotel. Beautiful building
and the staff are excellent
There are transport links on the doorstep which
makes it very easy to explore the city.
Comment from Hotel Management
8 Apr 2024 by Justyna Jargon, Hotel Management
Dear Martin, Thank you for choosing Fraser Suites Hamburg for your stay and for sharing your impressions. It is wonderful to know that you were satisfied with all aspects of your stay and that we managed to meet your expectations. Best regards from Hamburg, Justyna Jargon, Front Office
by A verified traveler
Posted 1 Apr 2024
Great service all around !!!
Thank you
Comment from Hotel Management
3 Apr 2024 by JJ, Hotel Management
Dear Patricia, thank you for taking the time to give us such a positive feedback. Your kind words are a great motivation to all of our team to make every stay special and every guest feel like at home away from home. We look forward to welcoming you again soon. Kind regards, Justyna Jargon, Front Office
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Gorgeous old hotel!
Posted 14 Mar 2024 on HotelsThe hotel is just lovely! The staff was super helpful to us. Didn't try the restaurant there. Close to the trains.
Comment from Hotel Management
14 Mar 2024 by Guest Service Supervisor, Hotel Management
Dear Jennifer,thank you very much for your lovely feedback.We are happy that you enjoyed yor saty with us.We hope to welcome you again.Best RegardsSteve Rossi
by A verified traveler
Posted 6 Mar 2024
I love it when a hotel just works. Everything abouit this place was perfect from the clean working quiet lifts to the broad smiles of the staff. The roomwas exceptional. The bed very comfortable and the facilities excellent.
Comment from Hotel Management
7 Mar 2024 by Justyna , Hotel Management
Dear Chris, thank you for taking the time to give us such a positive feedback and for sharing your impressions with the Expedia community. Your kind words are a great motivation to all of our team to make every stay special and every guest feel like at home away from home. We look forward to welcoming you again soon. Kind regards from Hamburg, Justyna Jargon, Front Office
