Ratings based on 299 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Very close to hamamatsu station with many restaurants and shops within walking distance. The room was clean and spacious.
by A verified traveler
Comfortable stay in a nice hotel
Posted 23 Mar 2024 on HotelsHotel is very near to the JR starion and bus terminal, makes for easy access.
Hotel staff are very helpful and friendly
by A verified traveler
Posted 12 Mar 2024
Perfect location very close to the station. Easy parking. Centrally located. Very friendly staff. The complementary happy hour was a added bonus. Would highly recommend this hotel.
by A verified traveler
Posted 28 Feb 2024
大浴場とサウナがよかったです。
by A verified traveler
Posted 20 Nov 2023 on Hotels
by A verified traveler
Posted 27 Oct 2023
We really liked this hotel. Our stay was pleasant.
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler
Posted 5 Apr 2021
A basic Japanese business hotel located in the heart of Hamamatsu. The staff is friendly and the rooms quiet. I would stay here again.
Comment from Hotel Management
5 Apr 2021 by KITANONIWA THE KURETAKESO, Hotel Management
Thank you for staying with us.
We look forward to seeing you again.
by A verified traveler
Posted 18 Dec 2019
Comment from Hotel Management
28 Dec 2019 by 北の庭 THE KURETAKESO, Hotel Management
この度は当ホテルをご利用下さいまして誠にありがとうございます。お忙しい中クチコミのご投稿も頂戴致しましてありがとうございます。
今後もお客様にご満足頂けますよう精進して参ります。またのご利用を心よりお待ち申し上げております。
by A verified traveler from Osaka
Posted 13 Oct 2019
Very unfriendly staff that were rude to guests. Telling lies during a typhoon, and putting guests safety in jeopardy. Some of the worst hospitality I have ever seen in Japan. Would not stay here or at any of the group’s properties ever again.
Comment from Hotel Management
13 Oct 2019 by kitanoniwa the kuretakeso, Hotel Management
Thank you for using this time.
Despite choosing our hotel, we made you feel uncomfortable. We are sorry.
We will thoroughly reinforce the instruction and education for the staff.
