Ratings based on 969 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 18 May 2024
Amazing service
Comment from Hotel Management
20 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Carlos - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 17 May 2024
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by A verified traveler
Posted 14 May 2024
Tv was Broken and to the parking lot spaces they didn't ask me if i need a pass or anything I asked then they gave one before.
Comment from Hotel Management
16 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Juliana - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler from Spring
Posted 14 May 2024
Pro: cost, breakfast included, parking
Cons: cleanliness of room, pool not accessible
If you don't have a car, this is not the right choice.
Comment from Hotel Management
16 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Roberto - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 13 May 2024
Place is clean but ovedated. Workers are excellent hard working, smiling and kind, but can not keep up wth a falling apart place like molds in showers. I could tell they tried to paint over it few times but it still chips and grows. The USB charging ports did not work All 6 of them!! But the kind maintenance guy let us to use his own for a day. Bless him!:Breakfast is available and plenty, but quality is poor. If you like to eat with plastic from a paper plate, egg substitution with bacon youd be fine. They had great apples and bananas but the yogurt was artificially flavored with ton of chemicals. Did you ever tried to make an oatmeal in a paper plate in a microwave?The pool was closed for renovation 2 out of 3 days weve been there. It was ok, they lowered price for the two nights.
Comment from Hotel Management
16 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Janet - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler from Orlando
Posted 12 May 2024
This property is highly overpriced for its condition. The rooms were moldy, the ceilings badly stained, and we found roaches in the bathroom and the eating area right outside of where the breakfast is served. The pool was closed for remodeling - something we did not know before arriving. Our room phones did not work making it a greater inconvenience when we needed something. There was a Hispanic gentlemen at the front desk who was kind but unfortunately, the property is one I’d never stay at again.
Comment from Hotel Management
13 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Hello Crystal - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond since our paths won't cross again.
by A verified traveler from Davenport
Posted 12 May 2024
Clean and good breakfast options
Comment from Hotel Management
13 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Kimberly - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler from Winter Haven
Posted 11 May 2024
The hotel was newly remodeled and clean, modern, and the staff was friendly and helpful. Nice updated décor and ambiance in the lobby. Also, the breakfast offered actually TASTED GOOD and was filling!
Comment from Hotel Management
13 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Nathan - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Hello Ali - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your detailed and well explained review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!
