Ratings based on 55 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 28 Feb 2020
I can not more highly recommend Shirouma So!
The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day.
I would definitely stay here again!
by A verified traveler
Posted 5 Jan 2020 on Hotels
Amazing experience with amazing staffs
by A verified traveler
Posted 27 Dec 2018
Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
by Mark
Legends
Posted 3 Jan 2018 on HotelsGreat place, top service, staff very helpful!
Recommended
for Everyoneby A verified traveler from Melbourne, Australia
Traditional Ryokan - family owned
Posted 19 Feb 2017 on WotifThis was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it.
It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners).
We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.
Recommended
for Everyoneby A verified traveler from Boston, MA
Very nice ryokan
Posted 5 Jan 2017
Pros: Everything.
Location: World-class skiing at a former Olympic venue.
Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner.
The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.
by Lai Ping
Very nice local stay with fantastic host
Posted 23 Dec 2016 on HotelsIt was amazing!
Recommended
for Everyoneby A verified traveler from Singapore
Memorable stay
Posted 22 Dec 2016We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.
Recommended
for Everyoneby A verified traveler
The staff make this place! Can't do enough for you
Posted 18 Apr 2016Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.
by Iris from Orange County
Hot springs traditonal hotel super comfortable
Posted 17 Apr 2016 on HotelsAbsolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend
