Ratings based on 76 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Room 403
Posted 17 Feb 2024 on HotelsAmazing location, shuttle to Goryu is just 3mins on foot. They offer shuttle to Happo gondola but honestly it is walkable from the hotel, Nakiyama is way more walkable too! Practically next to the bus terminal and extremely close to the only Lawsons in town.
Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too.
Everything you need and more value.
by A verified traveler
Posted 28 Jan 2024
This hotel is Japanese style hotel with straw mats . I love this style of bedding configuration because once you roll your bed up , there is so much more space in the room . There is also hot spring available in the hotel which is hard to hard in the area After a long day of ski nothing beats a long soak in the hot spring . Breakfast is amazing , everyday you get served something different . Hotel close to everything , restaurants all around . Shuttle takes you to the gondola to and from or you can walk . Happo bus stop is literally 3 mins walk to take shuttle to the other mountains. Highly recommend this hotel. I will certainly be back next year.
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 29 Dec 2023
Lovely staff
Comment from Hotel Management
30 Dec 2023 by Maruyama, Hotel Management
Thanks for the lovely comment!Your comment made my day!We are very much looking forward to your next visit!
by A verified traveler
Posted 24 Mar 2023
Very nice traditional hotel. Super friendly and helpfull staff.
by A verified traveler
Posted 10 Feb 2023
All Great!
by A verified traveler
Posted 6 Feb 2023
The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!
by A verified traveler
Posted 5 Feb 2023 on Wotif
So friendly and welcoming
by A verified traveler
Great price and the happiest staff in Hakuba!
Posted 9 Mar 2020 on HotelsThe best place I stayed in Hakuba. The staff are incredibly friendly and go out of their way to make sure you feel at home.
by A verified traveler
Great value & service!!
Posted 9 Mar 2020 on HotelsBergtour Marukita is a basic simple no-frills hotel but the location and service made up for it. The front desk lady Kaori-san is so friendly and caring, mothering you. They ask you what time you want breakfast and dinner (if you choose to dine in, it is yakitori) and have everything ready when you come down. They are one of the hotels that have onsens (indoor and outdoor) which is absolutely wonderful after a day of skiing. You can store all your ski equipment downstairs and they have slippers for every section so as to keep the floors clean. Great value for money, we would come back again but would ask for a western instead of Japanese room as sleeping on tatamis was not ideal.
