Ratings based on 620 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
If I could give more than 5 stars I would! The staff are so friendly and accommodating! It is a little out of the way but the hotel provides a free shuttle to and from the train station and a free hourly shuttle to the nearby town which is absolutely fabulous. The grounds are just beautiful and the view from the room is honestly better than any other vantage point we could find. Thank you so so much!
by A verified traveler
Posted 5 May 2024
beware if you dont have your own car.
The place is isolated and the public transportation is not frequent. This leaves you trapped in the evenings because the busses stop around 5 and there are no restraunts nearby. They provide some expensive meals there if you book in advance.
The room had a great view, but the room was more of a 2 star quality.
There is no air-conditioning and there are mosquitoes. suffer in heat or in bites.
it does have a view of mount Fuji. Did not get to try the onsen.
2 stars because hotel did not meet expectations for the price
by A verified traveler
Posted 22 Apr 2024
This property is beautiful and peaceful. It was a nice stop for us between Kyoto and Tokyo. The hotel is situated on lake Ashi. The staff are exceptional.
by A verified traveler
Posted 21 Apr 2024
View is stunning.
by A verified traveler
Posted 19 Apr 2024
Delicious French and Japonese cuisine, view on Mont Fuji, access to onsen, hotel quiet and relaxing, multiple activities right beside the hotel.
by A verified traveler
Posted 10 Apr 2024
A very nice resort. However, our stay was based on it's great location near a ropeway that allowed us to enjoy gorgeous views of Mt Fuji on a perfectly clear morning. We appreciated the front desk staff member who filled out all the necessary paperwork to get out luggage shipped to our Kyoto hotel. Since we arrived late, we decided on room service which provided a broad menu of what we discovered was quite delicious food. The next morning, the breakfast buffet had delicious selections.
by A verified traveler
Posted 5 Apr 2024
Great view to the lake. No dining availability except the hotel restaurants
by A verified traveler
Posted 30 Mar 2024
The hotel is very remote from the city. There is a free hotel shuttle to the next small town which you could get some snacks. The hotel is beautiful and quiet and the staff are very friendly and helpful.
by A verified traveler
Posted 8 Mar 2024
Very helpful staff, they welcomed us and provided maps for the surrounding area as well as different activities to do with times included. The hotel was very spacious and included a Onsen which I regret not trying out, although I was told it was very relaxing and a great experience. The view outside my room overlooked the lake giving us a great view. There is also a couple restaurants in the hotel I had a course meal that was very delicious and the staff in the restaurant was very accommodating and helpful. Would stay here again if I come back to Hakone
by A verified traveler from Miami Lakes
Posted 17 Feb 2024
Nice view, nice room and nice onsen. All in all a good hotel.
