Ratings based on 50 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！
by A verified traveler from McDonough
Posted 7 Mar 2024
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
by A verified traveler
Posted 15 Jun 2023
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect.
The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail.
Meals were excellent, portions were just right.
Onsen bath in a very classy bath area.
A flawless stay from our personal viewpoint.
by A verified traveler
Posted 1 Oct 2020
by A verified traveler
Posted 5 Aug 2019 on Hotels
by A verified traveler
Posted 8 Apr 2019
Amazing experience from all aspects, food, views, rooms, and great location.
Staff are so polite and helpful. Nothing is a problem!.
Loved the hot springs inside the room.
by A verified traveler
Posted 3 Dec 2018
Superb location and decoration, like walking thorough an art gallery (Like an annex of the Pola Museum, to go see too). The rooms are exquisite, with adjoining hot bath room with a beautiful view. And the restaurant, well, one of the most spectacular of Japan, to say the least...
Recommended
for Getaway With Friendsby A verified traveler
Posted 19 Feb 2018 on Hotels
Comfort &
Delicious food!
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 29 Feb 2024
