Ratings based on 143 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Absolutely amazing resort and onsen with every comfort considered
by A verified traveler
Posted 28 May 2024
The lobby is very nice and it feels like a resort. Our room is very big. It has two double beds and two tatami beds. The tatami bed area could be closed if you would like to have privacy. There are 3 sinks (two are in the washroom and one is in the room), so 4 of us did not have to fight for the sinks. The front desk staffs were so friendly that they were willing to help you with anything. Onset is very nice as well. Both breakfast and dinner were wonderful and had many choices. The dinner area is quite big, we never need to worry about finding a table even if there were many people there. We loved this property.
by A verified traveler
Posted 2 May 2024
The hotel was fine.
by A verified traveler
Posted 14 Apr 2024
The suit for 3 persons was huge. Extra toilet and bathroom was an unexpected luxury. The onsen facilities were very good. We will consider visiting again when we visit Hakone again
by A verified traveler
Posted 8 Jan 2024
We stayed in the South Bldg. and we had to walk back and forth between the South and North Bldgs. It was hard for my mother who was on the wheelchair. The room was old and did not look like the website.
Though the hot spring was excellent, and the meals were awesome.
by A verified traveler
Posted 29 Nov 2023
The airconditioner is not cold. There is a bad sewage smell coming from the toilet.
by A verified traveler
Posted 17 Oct 2023
Room smelled like it was an old smoking room.
by A verified traveler
Posted 17 Oct 2023 on Hotels
Nice place and locy good
by A verified traveler
Posted 13 Oct 2023
This hotel appears to boast many amenities and has a very nice, modern lobby. However, it's all for show. The rooms themselves are old. Our room was too warm and the thermostat didn't work. Also our room was supposed to be for 3 adults yet there were only 3 plugs available in the entire room (i.e. you can only plug in a total of 3 devices at a time). It was also strange that they could only provide us with one key, again for a room with 3 adults. Furthermore, all extra amenities in the hotel come with a charge, even table tennis!!! The only included activity is the public bath, except for most of the massage machines there which also come with a fee. Overall the stay was still passable since the room was clean and staff were courteous.
by A verified traveler
Posted 12 Oct 2023 on Hotels
