Ratings based on 539 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 26 Apr 2024
Traveled with my gf and had a terrific time. The futons were amazing to sleep on, the onsen hot and the service pleasant. The experience of wearing yukatas to the breakfast and onsen was something else to say the least. Would recommend!
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Posted 12 Mar 2024
Very nice hotel. Loved the staff. They accommodated us so well even after having some trouble and checking in late. Our room was beautiful and luxurious with a splash of traditional culture. Able to instantly relax with one of their reserved private onsen, which was incredibly scenic and soothing btw. We purchased the half board dining experience and did not regret it one bit. The food included many varieties of traditional Japanese dishes. Conveniently located near convenience stores and bus stops. Nice quiet area with beautiful scenery. Would not hesitate to come back here on our next trip.
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 19 Feb 2024
Perfect for what we needed: a place to stay overnight in Hakone. We opted for the private onsen and dinner. They were able to accommodate our dietary restrictions as well, which was a plus! The room was spacious and clean, but the pillows were extremely uncomfortable. There is not a lot around but the busses were easy to navigate and stopped right in front of the hotel.
by A verified traveler
Posted 2 Jan 2024
This place was fine. It was a little difficult to get to via public transportation. The service was a little bit odd - the staff seemed stressed out which did not make for a very relaxing experience. They also contacted us multiple times prior to our arrival to ask about our travel plans even when we had not determined them yet, and it felt a bit stressful to have to communicate back and forth. The food was good and the baths are nice. We had massages in the room which was enjoyable and convenient. The rooms are spacious and comfortable. The private bath for two was very enjoyable.
by A verified traveler
Posted 30 Nov 2023
This experience was amazing! Wonderful food, onsen and atmosphere—- thank you!
by A verified traveler
Posted 7 Nov 2023
This place was amazing. This is exactly what we were looking for to get away from the city during our Japan trip. The included dinner was perfect and filling. We got an in room massage and a private onsen. Staff was great and informative. Book it now!
