Ratings based on 82 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Wonderful visit at Mizunoto! Beautiful property and onsens. Would definitely recommend.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 28 Mar 2024
The staff was welcoming and friendly. The facilities were clean and comfortable. The onsens were amazing. My family had a great time here and would love to come back again.
by A verified traveler
Posted 3 Nov 2023 on Hotels
Very nice room. If you like Japanese food the Kiseki is outstanding. There are 3 private I send that are first come first serve but we were able to use them. Just have to be flexible and check in at different times. They also have a public onsen that is separated by gender. The dinner and breakfast was beyond everything but if you don’t like Japanese food this place might not be right for you.
by A verified traveler
Posted 30 Oct 2023
Love the hotel with so many onsen and the food was a good experience to traditional japanese food!
by A verified traveler
Posted 6 Oct 2023
by A verified traveler
Posted 12 Sep 2023
by A verified traveler
Posted 5 Sep 2023
by A verified traveler
Posted 19 Aug 2023
This is a awesome onsen hotel.
Highly recommend the room with private onsen.
The view is so relaxing. I guess it will be more beautiful in autumn.
All building and interior are beautifully designed.
The food is delicious for both dinner and breakfast.
Highly recommend the BBQ option for dinner.
Free drink is provided during dinner with wine option.
There are also free milk, ice cream available for you to enjoy after using the onsen.
by A verified traveler
Posted 10 Aug 2023
This hotel/resort does provide a free shuttle service from 3-5pm (with no reservations) at the Kowakidani station. They will send you an email the day of your arrival inquiring about your arrival time. If you arrive outside that time, they can make arrangements.
Overall, getting to Hakone seemed stressful on Google maps, but it was actually EXTREMELY charming taking all the local transportation (switchback trains, etc.) through this city. It was incredibly charming riding up the mountain, and when we arrived at Kowakidani station, the shuttle was right there to pick us up and take us to the hotel.
Although the staff didn't speak too much English, this wasn't a problem. They offered an English map of the facility and directions on how to use the onsen. The hotel offers both dinner and breakfast. For our dinner, we had the options to order BBQ or Sukiyaki dinner. We loved the BBQ option (but tried both for the experience). Breakfast is a traditional Japanese breakfast, but we did notice some other foreigners ordering Western style breakfast too. If you have children, be sure that the front desk is aware of this because they have separate smaller meal for children.
Overall, the onsens were wonderful. We tried multiple ones and they switch out the gender onsens every morning.
