Ratings based on 761 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 14 Apr 2024
The staff was very helpful and welcoming. We loved that they offered a free shuttle to areas around the hotel.
by A verified traveler
Posted 6 Apr 2024
The shuttle service is very nice and it is a beautiful property. The ambiance and service is first class upon arrival and the room was very spacious and comfortable. The food we had was delicious but not different from room service and limited day time options. The onsen is great but people should teach their children to be quiet in the spa area. The only negative on service was we came in from the cold rain at 2:30, asked for the living room fire to be turned on in living room and were told no. For a high end property like this, it’s nice to cater to client needs if it’s reasonable (not sure an extra hour of fire going should be a big deal, but maybe it’s just me!)
by A verified traveler
Posted 31 Mar 2024
Staff went above and beyond at every opportunity. The onsen was super peaceful and we loved hanging out and dining by the fireplace in the living room. Rooms were spacious and clean and the shuttle was very helpful. Just be sure to arrange for transportation ahead of time if you are doing things away from the hotel after shuttle hours.
by A verified traveler
Posted 29 Mar 2024
Extremely friendly and helpful staff. They went above and beyond to accommodate us with halal meals options. We are traveling during Ramadan, and they provided us with something to eat for Suhoor (meal eaten before sunrise). Beautiful resort and great staff. Highly recommend staying here!
by A verified traveler
Posted 28 Mar 2024
Hotel offers free transportation to & from train station & some local areas
by A verified traveler from Montreal
Posted 28 Mar 2024
Top notch service. Delicious breakfast.
by A verified traveler
Posted 17 Mar 2024
Nice hotel with friendly staff. However, not walkable distance from major attractions in town.
by A verified traveler
Posted 12 Mar 2024
Staff are very nice and helpful. Spa services were great.👍
by A verified traveler
Posted 2 Mar 2024
👍
