Ratings based on 53 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
by A verified traveler
Posted 26 Mar 2024
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
by A verified traveler
Posted 24 Dec 2023 on Orbitz
rooms were best we stayed at by far quality beds
by A verified traveler
Posted 21 Nov 2023
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
by A verified traveler
Posted 2 Nov 2023
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
by A verified traveler
A memorable trip.
Posted 20 Feb 2020 on HotelsExcellent services.
Relaxing atmosphere and good experience with Japanese banquet meal.
by A verified traveler
Posted 4 Dec 2019
by A verified traveler
Posted 4 Dec 2019
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
by A verified traveler
Posted 8 Jul 2019 on Travelocity
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
by A verified traveler
Posted 21 May 2019
Excellent hotel, excellent staff and amenities available. Onset very good
