Ratings based on 30 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great traditional Japanese room, very friendly staff, very clean, Onsen in the hotel. Only downside is the shared bathroom, not very big issue for short term stay.
by A verified traveler
Posted 6 May 2024
This was a secure ryokan with only 3 rooms on the top floor. We could store our luggage there before our check in and for a few hours after checkout, which was really helpful. Toilet upstairs near the room but shower in the onset area (spa not traditional onset). But noisy with creaky floor at night. Smell of sewage in room at night, but not too strong and mitigated by use of aircon all night for ventilation.
Overall it was a really nice stay, with gorgeous breakfast (self made but ingredients provided)
by A verified traveler
Posted 11 Apr 2024
It is one of those rare places that describing with words would not do it justice. From the quaint streets leading to the inn, to the building itself and a staff that felt authentic in their kindness, the experience will stay with me.
by A verified traveler
Posted 26 Feb 2024
The staff I was nice . But the room is too small that we don’t even have place to put our luggage
Comment from Hotel Management
3 Apr 2024 by Hakonowa , Hotel Management
Thank you for your kind review. Your comments will help us improve for the future, we hope to welcome you back in the future.
by A verified traveler
Posted 18 Feb 2024
there are no any bathrooms or toilets in the room, need to walk out of the room and have showers downstairs, so inconvenient
Comment from Hotel Management
3 Apr 2024 by Hakonowa , Hotel Management
Thank you for your review. Your feedback is valuable to us. We hope to welcome you back in the future again, thank you for staying with us.
by A verified traveler
Posted 26 Nov 2023 on Hotels
Loved our stay!
Comment from Hotel Management
3 Dec 2023 by Hakonowa, Hotel Management
Thank you for your kind review
by A verified traveler
Posted 3 Nov 2023
This is one of the best private onsen, traditional Japanese hotel that you can try in the hakone area. I almost don’t want to leave a great review because I want to be able to book it again. Super clean. The breakfast provided was delicious. And the star of the show is the private onsen that can be booked once you’re on the property. I wish we stayed longer. Beautiful accommodations!!
Comment from Hotel Management
3 Dec 2023 by Hakonowa, Hotel Management
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and the private onsen experience. Our team takes great pride in providing clean and comfortable accommodations, and we are delighted to hear that you found everything to your satisfaction. We are also pleased to know that you enjoyed the delicious breakfast provided during your stay.We understand your desire to keep this gem to yourself, but we truly appreciate your kind words and are grateful for your support. We would be honored to welcome you back for another relaxing and memorable stay in the future. Please don't hesitate to reach out if there is anything we can do to enhance your next visit.
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
3 Dec 2023 by Hakonowa , Hotel Management
Thank you for your review
by A verified traveler
Perfect for quick stay! Just know the bathrooms ar
Posted 20 Oct 2023 on HotelsGreat stay for solo traveler one night! Such a cute boutique accommodation. Know that it’s a shared toilet and shower (at the onsen on bottom floor) but this was fine for one or two nights. I wish I had time to try the restaurant Buger Box! The ladies working the restaurant were very friendly with great English.
Comment from Hotel Management
3 Dec 2023 by Hakonowa , Hotel Management
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you had a great stay as a solo traveler and found our boutique accommodation to your liking.We appreciate your understanding regarding the shared toilet and shower facilities, and we're glad to hear that it didn't detract from your overall experience. It's great to know that our restaurant, Burger Box, caught your eye, and we're sorry you didn't have the opportunity to try it. Rest assured, we'll be sure to pass along your compliments to the friendly staff.Should your travels bring you back this way, we hope to have the pleasure of welcoming you for another excellent stay, and perhaps you'll be able to sample the delights of Burger Box next time!
by A verified traveler
Hakone Staycation
Posted 16 Oct 2023 on HotelsThis ryokan made us wish that we stayed an extra day in Hakone. The ryokan was a perfect place to get home to after you do a tour of the many sights of Hakone. Though the ryokan was provided with modern utilities, it has retained the authentic Japanese charm, even when it offers a very good burger restaurant. The Onsen was perfect.
We actually got lost while trying to look for it, but it was a great sigh of relief when we got to one of the most charming places we’ve seen.
Comment from Hotel Management
3 Dec 2023 by Hakonowa , Hotel Management
Thank you for sharing your kind words about your experience at our ryokan! We are delighted to hear that you found our accommodations to be the perfect respite after exploring the sights of Hakone. It's wonderful to know that you appreciated the balance of modern amenities while still enjoying the authentic Japanese charm that we aim to provide.We're thrilled that you enjoyed the onsen and that it helped make your stay even more special. We're sorry to hear that you encountered some difficulty finding it, but we are pleased to know that once you arrived, it exceeded your expectations.We hope that you'll consider returning for another memorable stay, and perhaps this time you won't have to rush to explore all that Hakone has to offer.
