Ratings based on 58 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Great property with a lovely private onsen in the room. Both dinner and breakfast services were incredible with great presentation and very friendly staff. Staff arranged a firefly tour the night there as well which was extra special and unexpected. Would stay again next time in Hakone!
by A verified traveler
Posted 12 May 2024
An hotel in the style of a traditional Ryokan, absolutely everything about Mikawaya was exceptional. The decor, rooms, public onsen, meals and staff were amazing.
Although it is a little out of the way and up an incline, there are multiple frequent transport options and even a shuttle bus which can take you back and forth from Gora Station. When it was chucking it down with rain this was very convenient.
The room was very spacious, comfortable and had all the amenities you could want.
The staff were delightful, friendly, polite and helpful.
Oh and the food. You need to come here just to experience the food.
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 24 Apr 2024
Staying here was such an enjoyable, relaxing, and special experience. The breakfast and dinner kaiseki were delicious and allowed us to try a variety of Japanese dishes. It's a lot of food so come to each meal hungry. All the staff we interacted with were kind and very helpful. The indoor and outdoor onsen was the perfect way to unwind after long days exploring the Hakone area. It's also right across from the Horai-en Hakone bus stop if using the Hakone free pass to get around. If you're looking for a romantic and relaxing mountain retreat, this is a great place for you!
Comment from Hotel Management
28 Apr 2024 by Mikawaya Ryokan, Hotel Management
Thank you very much for having stayed at Mikawaya Ryokan and taking the time to provide us with your valuable feedback. We are highly pleased that you were satisfied with our staff service. We would also like to thank you for your kind comments about our staff, which we will share with all of our staff. We are very pleased to hear that you had a great ONSEN experience during your stay.We were having glad to hear that you had enjoy Our dinner and breakfast. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler from Arvada
Posted 4 Apr 2024
The area around is beautiful and the service is second-to-none. We loved the private onsen as part of our room and the accomodations were very comfortable.
Comment from Hotel Management
28 Apr 2024 by Mikawaya Ryokan, Hotel Management
Thank you very much for having stayed at Mikawaya Ryokan and taking the time to provide us with your valuable feedback.We are very pleased to hear that you had a great ONSEN experience during your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.
by A verified traveler
Posted 25 Mar 2024
Lovely stay in a quiet and comfortable place. Really enjoyed the private onsen and kaiseki dinner!
by A verified traveler
Posted 21 Mar 2024
by A verified traveler
Posted 13 Mar 2024
Onsen and food were wonderful.
Comment from Hotel Management
17 Mar 2024 by Mikawaya Ryokan, Hotel Management
Thank you very much for having stayed at Mikawaya Ryokan and providing us with your precious comment.We are very happy to hear that you were satisfied with staying at our hotel during your trip.We are delighted to learn that you thoroughly enjoyed your stay with us.We will continue to try our best to provide our guests with pleasant stay. We are happy to hear that you have been satisfied with foods and hope you fills relax and refresh on the onsen. Thank you so much for high rating to our hotel. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Mikawaya Ryokan
by A verified traveler
Stay away!
Posted 12 Mar 2024 on HotelsWe did not know that our room would have only an outside shower, and it was about 40°, so we could not use the shower at all! Room was not genuine ryokan, as we had beds rather than futon and we had to go to a dining area for our meals. It might be better to stay in a room with a shared bathroom because those are in the older part of the hotel.
Stinked odor of mold everywhere in the hotel Samiel were OK, but everything else was substandard.
We were very excited about this day, which was our last evening in Japan, and it was a huge disappointment. The glowing reviews I read online must be from people who don't know what to expect at a traditional Japanese in
Comment from Hotel Management
17 Mar 2024 by Mikawaya Ryokan, Hotel Management
Thank you very much for having stayed at Mikawaya Ryokan and providing us with your precious comment. We are so sorry for the inconvenience which caused the imperfect finish of cleaning the room and proper correspondence to you. It is so regrettable that our correspondence to you did not meet your expectations. In addition, we apologize that we did not provide you with a clean room from the beginning. In the future, we will work together with related departments to improve the quality of guest room cleaning. Once again, we apologize for your inconvenience and would do our best to realize further improvements. We hope to have another opportunity to welcome you again at Mikawaya Ryokan and to exceed your expectations
