Ratings based on 390 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
We absolutely love the place. The breakfast was wonderful and enjoyable. The room is clean and the bed is firm yet comfortable to sleep in. We love the onsens both public and private. We had time to soak our feet after a day walking around. We highly recommend this stay
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by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 30 Apr 2024
Great hotel and location for exploring Hakone!
by A verified traveler
Posted 16 Apr 2024
I really enjoyed the expansive Japanese breakfast buffet, 24 hour drink machines/ice pops/milk, inclusive snack/happy hour, and outdoor foot bath. Gora/Chukukonomori Stations are within walking distance as well as a Lawson and several bus stops so transportation during the day is no issue. The private baths had people lined up to wait during peak times when people returned to the hotel from sightseeing, but my partner and I managed to find time in the mornings before the baths were closed for cleaning. Overall, it was a very relaxing stay and great place to return to after a long day of travel!
by A verified traveler
Posted 15 Apr 2024
Nice breakfast, convenient location and nice onzen
by A verified traveler
Posted 14 Apr 2024
Great location and excellent facilities.
by A verified traveler
Posted 13 Apr 2024
Wish we had been able to stay more than one night here. It was pouring rain for our whole stay, but this hotel sure helped ease the disappointment of not seeing Mt Fuji during our stay. (We did luck out and see it from the train later in our trip.) The facilities are beautiful, we loved the women’s onsen and the private onsen, and we all enjoyed the onsen bath in our room -particularly my 12 year old daughter who was not willing to go to the other onsens with her mom/parents. Dinner was a little out of our price range, and we couldn’t find many dinner options in the area, but there was a combini within walking distance (also made the 12 year old happy.) Breakfast was delicious with so many options- the hardest thing was choosing which to skip! Definitely a place I’ll dream of until I visit again!
by A verified traveler
Posted 4 Apr 2024
Amazing. One of the best!
by A verified traveler
Posted 28 Mar 2024
Avoid Superior room Type A. It is on the ground floor and the path is right outside the wide window. People walk toward the window. Not very peaceful.
Avoid the very expensive dinner package, overpriced and tasted awful.
Be aware of dirty underwear thieves.
Breakfast was lovely. Nice location. Close to Gora Station.
by A verified traveler
Posted 27 Mar 2024
