Ratings based on 157 Verified Reviews

4.4 out of 5
80% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 2 May 2024
The dinner and breakfast was an amazing experience. Good quality of food and excellent service
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Nov 2019 on Orbitz
5 out of 5
by A verified traveler

Posted 8 Nov 2019
Staffs are very friendly and helpful. Beautiful garden and waterfalls.
5 out of 5
by A verified traveler from Seattle

Posted 23 Oct 2019 on Travelocity
They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.
5 out of 5
by A verified traveler

Posted 28 May 2019
Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Apr 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2019 on Hotels
5 out of 5
by A verified traveler

Relaxing, beautiful getaway

Posted 17 Dec 2018 on Hotels
Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Dec 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Dec 2018
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