Ratings based on 60 Verified Reviews

3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Tokyo

Posted 27 Jul 2020
Hi, I am sorry to say that Expedia Group has cheated on us!!! I know these are harsh words but unfortunately this is the reality. We, a group of 5 friends, had decided to explore the Hakone on 24 & 25 July 2020. For our stay in Hakone, we decided to book our hotel from a reputed organization i.e. “Expedia group”. On Expedia website we searched for an accommodation (single room) for 5 adults, and we got an offer for 18,182 JPY per night (with taxes it comes to 20,000 JPY). The payments / booking details are given below:- As can be seen in the details above that the booking is for a “Japanese Style Room for 5 Guests”. On 24th evening when we reached at hotel, we got a shock, when front desk staff at hotel reception told us to pay additional 13,000 JPY for the room. We tried to convey to the person at reception that we have booked the room for 5 persons from “Expedia” and the payment has already been made but she insisted that we need to make the additional payment. I paid additional 13,000 JPY. More than commercially, it was a mental harassment for all of us (Especially for me who had booked the hotel). I was under the impression that a reputed travel group such as “Expedia” does not trick their customers with such hidden charges but unfortunately what I experienced was totally different. All in all this spoiled our whole trip. I expect you to look into the matter and let me know how you would be compensating us for all this suffering that we have gone through.
1 out of 5
by A verified traveler

No hot water, No one at reception

Posted 29 Feb 2020 on Hotels
They didnt had hot water facility and the temperatura outside was 6 degree
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jan 2020 on Hotels
5 out of 5
by A verified traveler

Real japan

Posted 29 Sep 2019 on Hotels
Real japan. Very friendly
4 out of 5
by A verified traveler

Posted 26 May 2019
Japanese style hotel and amenities. It's dated and shows wear and tear.
4 out of 5
by A verified traveler

Adequate.

Posted 5 May 2019 on Hotels
Some communication issues as limited English and was more difficult to reach then anticipated with heavy suitcases (up a steep hill, narrow street). Only one dinner option open in area. Otherwise was a nice room, clean etc
4 out of 5
by A verified traveler

Posted 22 Apr 2019 on Hotels
Really great spot to stay. Immaculately clean, orderly rooms. Owner is a friendly, personable gentleman. There was almost never any staff on-site so would be difficult for someone with any sort of needs.
4 out of 5
by A verified traveler

Posted 17 Apr 2019
The host(or owner) is very friendly and helpful. She came down looking for us when we have not reached. She recommended us the attractions and how to get there. She speaks chinese too! A plus for us since we cant speak Japanese.
4 out of 5
by A verified traveler

Recommended for the independent traveller

Posted 27 Mar 2019 on Hotels
This is a beautiful place to stay. Very traditional. The host was ultra-helpful. The location is good once you've sorted out the buses (Gora is a very steep climb from the house - possible for a fit person without luggage in the daylight but very difficult in any other circumstance). Only one quibble. There is a small kitchen area but no facilities for washing dishes etc and the hosts do not provide this service.
3 out of 5
by A verified traveler

Posted 13 Mar 2019 on Hotels
The hotel was being renovated and under construction. That would have been good to know prior to booking.
Back to Hotel Details Showing Reviews 1 - 10 of 60 Next