Ratings based on 12 Verified Reviews
4.7 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2018
Beautiful Inn in a great area. Communication was fantastic and helpful.
Comment from Hotel Management
19 Dec 2018 by Jun, Hotel Management
Thank you very much for taking your time to write an excellent review! I hope I could accommodate you again in future. Best wishes!
by A verified traveler
Small clean room, nice bathrooms, futons on floor
Posted 28 Sep 2018 on HotelsThis room was reasonably comfortable, with good bathrooms, and comfortable futons resting on the floor, which was difficult for us seniors to get out of. No real room to store luggage. Room was clean. No staff on premises, and we had a great deal of difficulty finding the place, because we were supposed to use our phones from the train station, but there is no wi-fi there. When we called the number provided, and the station master tried to help us, the three people who answered the various calls were contentious or unclear on what SHOULD HAVE BEEN VERY SIMPLE DIRECTIONS. At one point, the helpful station master had to ask them to put someone on the phone who spoke Japanese, not Chinese! After close to an hour we did find the place, and found nice restaurants very close by for breakfasts and dinners. The owner/manager did apologize via emails after the initial problems, and the stay ended fine.
Comment from Hotel Management
4 Oct 2018 by Jun, Hotel Management
Thank you for your feedback. I'm sorry you didn't have the perfect stay I try to provide, but I will try to learn from these issues and improve the experience for future guests. I hope you find the room meets all of your expectations on the next visit!
by A verified traveler
Posted 25 Oct 2021 on Hotels
Comment from Hotel Management
26 Oct 2021 by ゲストヴィラ箱根宮ノ下, Hotel Management
この度は当施設をご利用いただき誠にありがとうございました。またのご利用お待ちしております。
by A verified traveler
Posted 3 Aug 2020 on Hotels
お家のようにゆっくり過ごせました。
コンビニも徒歩で行ける距離で便利でした。
Comment from Hotel Management
2 Sep 2020 by ゲストヴィラ箱根宮ノ下サポートチーム, Hotel Management
この度はご宿泊いただきありがとうございました。快適にお過ごしいただけたようで何よりです。ぜひまたご利用くださいませ。
by A verified traveler
Posted 10 May 2020 on Hotels
by A verified traveler
Posted 20 Apr 2020 on Hotels
二階のお部屋は広方明るく良かったです。
Comment from Hotel Management
25 Apr 2020 by ゲストヴィラ箱根宮ノ下, Hotel Management
この度はお客様の貴重なお時間を割いてレビューをお書きいただき、ありがとうございます。お客様のまたのお越しを心よりお待ちしております！
by A verified traveler
Visites.
Posted 3 Nov 2019 on HotelsTrès bonne situation pour les visites. Je recommande vivement cet appartement.
Comment from Hotel Management
4 Nov 2019 by ゲストヴィラ箱根宮ノ下, Hotel Management
Thank you very much for taking your time to write an excellent review! I hope I could accommodate you again in future. Best wishes!
by A verified traveler
Posted 1 Jun 2019
Comment from Hotel Management
1 Jun 2019 by Guestvilla Hakone Miyanoshita, Hotel Management
Thank you so much for the review and staying at my place this time ^^ I hope I could host you again in future!
by A verified traveler
Posted 27 Mar 2019 on Hotels
這間旅社廷棒的，總共有兩間房間，一間三人房，一間七人房，屋內有小廚房和廚具，浴廁也有暖氣，剛奇特的是房間內就有投幣式洗烘衣機，只是一開始一直收到信息要我傳護照照片給飯店，一時間疑惑，所以沒傳，誰知道晚上六點到住宿點發現完全沒有員工，這時只好想各種聯繫方式，最後想說還是傳護照過去，不然晚上就要重新找飯店，誰知道一傳，沒兩分鐘，就寄信通知我房間密碼和各種注意事項，第一次的經驗，雖然有點驚嚇，但也挺特別的，這間真的推薦。
Comment from Hotel Management
29 Mar 2019 by Guestvilla Hakone Miyanoshita, Hotel Management
謝謝您的好評價! 我也很高興您喜歡我的公寓, 希望以後還有機會接待您。祝您一切順利, 下次再來玩^^
by A verified traveler
Posted 30 Dec 2018 on Hotels
Comment from Hotel Management
2 Jan 2019 by Yu, Hotel Management
I hope to see you back again someday! Thank you for the rating! :)
